Client Success Associate

T-MOBILE USA, Inc.; City of Niagara Falls (NY); On-site; USD 47,000 - 84,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Financial coaching

Job summary

T-Mobile USA, Inc. is seeking a Sales Support Specialist to help the sales team by developing processes and implementing systems that strengthen proposals for smaller clients and projects with recommendations aligned to client needs and best practices.

You will contribute to larger initiatives by providing inputs and ensuring timely completion of deliverables. The role measures success through proposal quality, collaboration, and on-time delivery, enabling the sales team to focus on client

Qualifications

• Bachelor's degree or equivalent experience in Marketing, Communications, Advertising or related field.
• Less than 2 years Sales Planning, digital agency, online advertising, or sales operations preferred.
• Experience with advertising tech exposure (e.g. Google Ad Manager, MediaMath, Salesforce, Sharepoint, Excel).

Responsibilities

• Develop and maintain a knowledge base to provide accurate product and process information to internal stakeholders.
• Collaborate with the sales team to build campaign and system setup recommendations meeting internal and client requirements.
• Lead projects that promote best practices across offerings, outreach, and internal systems.
• Provide guidance on setup and pricing across products in partnership with operations.
• Handle other duties/projects as assigned by business management.

Skills

Ad Ops

Advertising industry

Agency relationships

Campaign management

Digital advertising

Marketing communications

Microsoft applications

Stakeholder management

Strategic thinking

Education

Bachelor's degree

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This role supports the sales team by developing and implementing processes and systems to enhance sales effectiveness. It primarily involves creating proposals for smaller clients and projects with recommendations aligned to client needs and best practices. The role also contributes to larger projects by providing inputs and managing the completion of final deliverables. Success is measured by the quality and relevance of proposals, effective collaboration, and timely project completion. The work impacts the organization by enabling the sales team to focus on selling and improving client engagement outcomes.

Job Responsibilities

• Develop and maintain a knowledge base to provide accurate answers about product functionality, processes, and systems to internal stakeholders
• Collaborate with the sales team to build recommendations for campaign and system setups that meet internal and client requirements
• Lead projects that promote best practices across offerings, outreach, and systems within the team
• Provide guidance on setup and pricing across products in partnership with operations and partners
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Marketing, Communications, Advertising or related field (Preferred)
• Less than 2 years Sales Planning, digital agency, online advertising, or sales operations (Preferred)
• Less than 2 years Advertising tech exposure, e.g. Google Ad Manager, MediaMath, Salesforce, Sharepoint and Excel (Preferred)

Knowledge, Skills and Abilities

• Ad Operations (Ad Ops) (Required)
• Advertising Industry (Required)
• Agency Relationships (Required)
• Campaign Management (Required)
• Digital Advertising (Required)
• Marketing Communications Planning (Required)
• Microsoft Applications (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): Yes

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $49,035 - $88,515National Base Pay Range: $46,700 - $84,300

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.