Client Success Associate

Reynolds SD 7; Fairview (OR); On-site; USD 37,000 - 61,000; Full time

Job summary

REYNOLDS SD 7 IT SUPPORT SERVICES in Fairview, Oregon, is seeking a Client Success Associate to provide frontline support, triage tickets, and manage shipping/receiving logistics. The role emphasizes clear communication with end-users and organized workflows for inventory and bulk production tasks.

The position reports to Systems Engineer and is classified as Salary IIIC. Ideal candidates will have experience in high-volume customer service or tech support, knowledge of helpdesk software, and

Qualifications

• High school diploma or equivalent
• Customer Service or Helpdesk certification preferred
• Experience in high-volume customer service or technical support

Responsibilities

• Serve as the primary helpdesk contact for intake and ticketing
• Triage tickets by urgency and route to technicians
• Maintain shipping, receiving, inventory, and print job logs
• Collaborate with technical staff to improve workflows
• Provide back-up support and ensure policy adherence

Skills

Organizational skills

Attention to detail

Problem solving

Helpdesk software

Documentation

Education

High school diploma

Helpdesk certification (preferred)

Tools

Ticketing software

Office productivity suites

Job description

Client Success Associate

REYNOLDS SD 7 IT SUPPORT SERVICES - Fairview, Oregon Open in Google Maps

This job is also posted in REYNOLDS SD 7

Job Details

Job ID: 5963230
Application Deadline: Oct 30, 2026 11:59 PM (Pacific Standard Time)
Posted: Oct 16, 2026 7:00 AM (UTC)

Starting Date: Immediately

Job Description

Job Title:

Client Success Associate

FLSA Status:

Non-exempt

Reports to:

Systems Engineer

Classification:

Classified Salary IIIC

Dept./School:

Technology Services

Terms of Employment:

260 days

Job Summary:

The Client Success Specialist is responsible for providing high-quality front-line support, ensuring effective ticket triage, and managing the logistics of shipping and receiving. This person ensures that client requests are handled with professional follow-through and that technology is processed efficiently to support district goals. This position maintains organized workflows for shipping, receiving, inventory, and bulk production tasks. A Client Success Specialist facilitates clear communication between the technology department and its end-users.

Qualifications:

Education/Licensure/ Testing Required/Bonding:

Any combination of education and work experience equivalent to:

• High school diploma.
• Customer Service or Helpdesk certification preferred.

Experience Required:

• Experience working in a high-volume customer service or technical support environment.
• Experience with logistics, shipping/receiving, or inventory management.
• Experience managing multiple administrative priorities simultaneously.
• Exceptional verbal and written communication skills.

Skills, Knowledge and/or Abilities Required:

Skills:

• Strong organizational skills and attention to detail.
• Effective problem-solving and diagnostic skills for triaging client needs.
• Proficiency in using helpdesk ticketing software and office productivity suites.
• Create clear documentation for end users.

Knowledge:

• Knowledge of modern customer service principles and techniques.
• Familiarity with basic hardware components and shipping/logistics providers.

Abilities:

• Ability to communicate technical information clearly to non-technical users.
• Ability to maintain focus and productivity in a fast-paced environment.
• Ability to lift and move hardware as required for shipping and receiving.

Essential Functions:

• Serve as the primary point of contact for the helpdesk, answering calls and performing initial intake.
• Perform ticket triage by assessing urgency and routing requests to the appropriate technical staff.
• Provide consistent client follow-through to ensure service satisfaction and issue resolution.
• Manage the lifecycle of hardware repairs, including the shipping and receiving of equipment.
• Process documents and materials (e.g. schedules, mail, package deliveries, etc.) for the purpose of disseminating information, hardware, and printed materials to appropriate parties.
• Monitor the status of open service tickets to ensure timely updates for clients.
• Maintain accurate documentation of shipping logs, inventory movements, and print job statuses.
• Collaborate with technical team members to streamline customer service workflows.
• Assist in the identification of recurring client issues to support process improvement and training initiatives.
• Ensure all customer service interactions adhere to departmental standards and protocols.

• Assist technical team members with basic troubleshooting and hardware staging.
• Provide administrative support for department procurement or asset tracking.
• Maintain organizational standards in the hardware storage and shipping areas.
• Continue to develop skills in customer service software and helpdesk platforms.
• Coordinate with the district courier or travels between sites as necessary to manage hardware and materials deliveries.

• Provide backup support to other positions in case of absence or work overload.
• Perform other related duties as assigned.
• Work collaboratively and communicate effectively with staff and customers at all organizational levels.
• Demonstrate professionalism and appropriate judgment in behavior, speech, and dress.
• Maintain regular and consistent attendance and punctuality.
• Confer regularly with immediate supervisor, or designee.
• Follow all district policies, work procedures, and reasonable requests by proper authority.
• Fulfill daily tickets, provide voice and remote support as needed to ensure minimal disruption to the learning environment and maintain smooth classroom operations.
• Travel between sites as necessary

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used:

Standard office equipment; personal computer and peripherals; calculator, multi-line phone system; copier

Communications/Other Equipment:

Cellular phone; instructional equipment

Posture:

Prolonged sitting for prolonged periods; reaching; handling; talking; hearing conversation; near visual acuity with or without visual accommodation.

Motion:

Repetitive hand motions including frequent keyboarding and use of mouse; repetitive hand movement and fine motor coordination and dexterity of hands and fingers to operate computer equipment; occasional overhead reaching

Environment:

sittingin a confined areaand/or standingforextended periods of time;reaching/handling/manual dexterity to operate a computer keyboard, mouse, and other computer components; mobility to work in typical office setting and use standard office equipment.

Physical:

Lifting: exerting up to 15 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects and equipment as needed.

Carrying: exerting up to 15 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects and equipment as needed.

Mental Demands:

Maintain emotional control under stress

Position Type: Full Time

Salary: $27.24 to $43.64 Per Hour

Job Categories:

Administration > Technology

Job Requirements

• At least 1 year(s) of relevant experience preferred.
• High School/Trade School degree preferred.
• Citizenship, residency or work visa required

Contact Information

• Corin Ahlberg , Director of Technology Services
• IT SUPPORT SERVICES
• Email: [e-mail]

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