Technician I or Technician II 8hrs/day - Technology Department

Klamath Falls City Schools; Klamath Falls (OR); In loco; USD 31.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Student loan forgiveness for those who

Diverse student population

District-supported child care

Supportive environment

Descrizione del lavoro

Klamath Falls City Schools Technology Department in Klamath Falls, Oregon is seeking a Technician I or II to provide initial telephone support for end-users and troubleshoot technology equipment under the direction of the Director of Technology. The role includes phone and remote repairs, basic hardware/software troubleshooting, and documenting issues before escalation.

The Technician I role requires at least one year of computer support experience and a two-year degree preferred; Technician II

Competenze

• Two-year degree in computer science or management information systems preferred.
• Minimum of one year experience in a computer support position with experience supporting end-users on various applications/programs and maintaining computer and peripheral equipment.
• Excellent customer service skills.

Mansioni

• Provide initial telephone support for end-users and troubleshoot technology equipment under the direction of the Director of Technology.
• Phone and remote repairs with limited on-site work.
• Troubleshoot hardware, software, and basic connectivity issues.
• Enter all support requests in helpdesk and escalate those which cannot be initially resolved.
• Rebuild computers using images and perform routine technology maintenance.

Conoscenze

Customer service

Problem solving

Communication

Time management

Formazione

Two-year degree in computer science or MIS

Descrizione del lavoro

Technician I or Technician II 8hrs/day - Technology Department

KLAMATH FALLS CITY SCHOOLS Technology Department, Klamath Falls, OR - Klamath Falls, Oregon Open in Google Maps

Job Details

Starting Date: Immediately

Job Description

This posting is 1 position only; either a TechnicianI or a Technician II, depending upon experience

Rate of Pay: $22.68 per hour- Tech I

$26.52 per hour - Tech II

Schedule:Follows the Board Approved Calendar

Insurance:Generous Health, dental, and vision contribution from the district.

PERS Retirement:The district assumes and pays the 6% average employee contribution to the Oregon PERS system.

Benefits to working at KFCS:

• Student loan forgiveness for those who qualify.
• Opportunity to work with a diverse student population.
• District-supported child care is available.
• Work in a highly supportive environment.

Current Contract – KFACE Contract

Position:Technology I

Function:Provide initial telephone support for end-users. Troubleshoot technology equipment under the direction of the Director of Technology in a dynamic IT department that requires the ability to learn and embrace technological changes.

Responsibilities:

• Phone and remote repairs with limited on-site work.
• Troubleshoot hardware, software, and basic connectivity issues.
• Provide initial support and thorough problem diagnosis and documentation before escalation to the next level.
• Show empathy towards end users’ difficulties while assisting them with technology issues.
• Enter all support requests in helpdesk and elevate those which cannot be initially resolved.
• Process new equipment using established procedures.
• Assist end-users with technology issues.
• Listen to and follow written and oral directions.
• Rebuild computers using images and perform routine technology maintenance.
• Database entry and verification.
• Audit equipment database records for accuracy and consistency.
• Audit helpdesk requests to ensure timely resolution.
• Maintain end-user and department confidentiality.
• Maintain an organized workspace.
• Track and care for tools and equipment.
• Ability to learn district-adopted dynamic operating systems and software.
• Follow all procedures.
• Other duties as warranted or assigned.

Requirements:

• Two-year degree in computer science or management information systems preferred.
• Minimum of one year experience in a computer support position with experience supporting end-users on various applications/programs and maintaining computer and peripheral equipment.
• Demonstrate pride in work and ensure end-users satisfaction.
• Strong work ethic.
• Professional appearance and manner with appropriate attire.
• Receptive to change.
• Remember and apply trainings and professional development.
• Excellent customer service skills.
• Detail and task oriented.
• Time management skills.
• Work in a hectic procedure-based environment.
• Remain focused and productive with multiple interruptions.
• Follow procedures.
• Ability to work and stay calm under pressure.
• Ability to establish and maintain an effective relationship with other employees and the public.
• Ability to read and comprehend instructional manuals.
• Ability to communicate clearly and concisely both orally and in writing.
• Be able to lift up to 40 pounds repeatedly throughout a work day/week.

_________________________________________________________________________________________

Position:Technology II

Function:Provide remote and on-site support for end-users. Troubleshoot all technology equipment under the direction of the Director of Technology in a dynamic IT department that requires the ability to learn and embrace technological changes.

Responsibilities:

• Phone and remote repairs with on-site work as needed.
• Troubleshoot and resolve hardware, software, and connectivity issues remotely and onsite.
• Provide support and thorough problem resolution.
• Show empathy towards end users’ difficulties while assisting them with technology issues.
• Enter all support requests in the helpdesk.
• Process new equipment by using, creating, or modifying procedures.
• Assist end-users with technology issues.
• Listen to and follow written and oral directions.
• Rebuild computers by creating and/or modifying images.
• Database entry and verification.
• Audit equipment database records for accuracy and consistency.
• Audit helpdesk requests to ensure timely resolution.
• Maintain end-user and department confidentiality.
• Maintain an organized workspace.
• Track and care for tools and equipment.
• Ability to learn district-adopted dynamic operating systems and software.
• Maintain all technology equipment.
• Plan all technology equipment deployments district-wide.
• Research, recommend, and requisition new equipment.
• Assist SOESD with surveillance systems.
• Perform ethernet terminations.
• Plan, coordinate and deploy all technology.
• Develop maintenance strategies.
• Provide end-user technology equipment functionality training.
• Create, follow, and troubleshoot procedures.
• Other duties as warranted or assigned

Requirements:

• Two-year degree in computer science, management information systems, or related technology field or equivalent experience. Four-year degree preferred.
• Minimum of two years’ experience in a computer support position with experience supporting end-users on various applications/programs and maintaining computer and peripheral equipment.
• Demonstrate pride in work and ensure end-user satisfaction.
• Strong work ethic.
• Professional appearance and manner with appropriate attire.
• Receptive to change.
• Remember and apply trainings and professional development.
• Excellent customer service skills.
• Detail and task oriented.
• Time management skills.
• Work in a hectic procedure-based environment.
• Remain focused and productive with multiple interruptions.
• Follow procedures.
• Ability to work and stay calm under pressure.
• Ability to establish and maintain an effective relationship with other employees and the
• public.
• Ability to read and comprehend instructional manuals.
• Ability to communicate clearly and concisely both orally and in writing.
• Be able to lift up to 40 pounds repeatedly throughout a work day/week.
• Ability to self-direct and prioritize.
• Excellent hardware, software, and network skills.
• Strong problem-solving skills and ability to research resolutions independently.
• Personal vehicle with a willingness to travel between sites to complete tasks.

Pre-employment requirements:

Employment for this position is contingent on clearance of the following:

__X__Pre-Employment Drug Screen

__X__ Background Investigation

The district prohibits discrimination and harassment on any basis protected by law, including but not limited to, an individual’s perceived or actual race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, immigration status, citizenship status, marital status, age, mental or physical disability, pregnancy, familial status, economic status, or veterans’ status, or because of the perceived or actual race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, immigration status, citizenship status, marital status, age, mental or physical disability, pregnancy, familial status, economic status, or veterans’ status of any other persons with whom the individual associates.

Position Type: Regular

Salary: $22.68 to $26.52 Per Hour

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Renee Clark , HR Director
• 1336 Avalon Street
• Klamath Falls, Oregon 97603
• Phone: [phone]
• Fax: [phone]
• Email: [e-mail]

Map

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