Client Success Analyst Intern / Co-Op (8 - 16 months)*

TriMech Solutions, LLC; Glen Allen (VA); Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Hybrid Work Arrangements

Flex PTO

Competitive Benefits

Job summary

TriMech Solutions, LLC invites a Client Success Analyst Intern for 8–16 months to support engineering and manufacturing clients in applying SOLIDWORKS tools and related products.

You will engage clients via phone, remote desktop, and email, helping them troubleshoot design tasks and improve utilization of products. Strong communication and problem-solving skills are essential.

Qualifications

• Currently enrolled in a college or university engineering program.
• Experience with 3D CAD modeling; SOLIDWORKS preferred.
• Strong verbal and written communication skills and interpersonal abilities.

Responsibilities

• Assist clients in applying and troubleshooting SOLIDWORKS tools in design tasks.
• Engage customers to ensure they are using SOLIDWORKS and related products.
• Prioritize customer issues and provide timely, effective responses.
• Obtain relevant SolidWorks certifications and use Salesforce and related portals.

Skills

Communication skills

Customer service

Teamwork

Problem-solving

Education

Engineering program

Tools

SOLIDWORKS

Job description

Client Success Analyst Intern / Co-Op (8 - 16 months)*

Job Category: Client Success

Requisition Number: CLIEN001501

• Posted : August 5, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Description

PROFILE

The Client Success Analyst Internship position will provide comprehensive services to engineering, manufacturing, and product design clients to ensure they are successfully leveraging products purchased from TriMech.

DUTIES AND RESPONSIBILITIES

• Assist clients in applying and troubleshooting SOLIDWORKS tools in their design/development, analysis, and manufacturing tasks.
• Ensure customers are successfully engaged and utilizing SOLIDWORKS and related products through telephone, remote desktop, and email communication.
• Utilization of problem-solving skills and processes to assist our clients.
• Determining and setting priority levels on customer issues to ensure timely and effective responses.
• Obtaining relevant certifications in SolidWorks, and related products.
• Extensive use of SalesForce and the Dassault Systèmes DSxClient and 3DSupport web portals.
• Minimal to no travel required.

SKILLS AND REQUIREMENTS

• Currently enrolled in a college or university engineering program.
• Experience with 3D CAD modeling; SOLIDWORKS preferred.
• Strong verbal and written communication skills, as well as outstanding interpersonal skills (individual, group, and via electronic web-based services internally and with clients).
• Prior customer service experience is an asset.
• Forward-thinking troubleshooting skills and problem-solving abilities.
• Familiarity with various drafting standards and engineering practices an asset.
• Understanding of vast manufacturing terminology and processes an asset.
• Functional understanding of Microsoft Windows, PC hardware, and computer networking, an asset.
• Ability to work both independently and as part of a team is essential.
• Ability to manage multiple tasks and prioritize tasks is essential.

PERKS AND BENEFITS

• Hybrid Work Arrangements
• Flex PTO
• Competitive Group Benefits Plan
• Perkopolis Membership Access – Employee perk and discount programs.
• Wellness Program
• Social Events

COMPENSATION

• $41,000 per annum

This opportunity is to fill an existing vacancy

TriMech is an equal opportunity employer and all qualified applicants will receive consideration for employment without regardto race, color, religion, sex (including gender identity and sexual orientation), disability, age, national origin, or protect veteran status or any other protected status.

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.