Client Success Analyst

Designalytics; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Designalytics is seeking a Client Success Analyst to support Senior Client Success Managers and ensure timely, high-quality research execution. You will help keep client relationships organized and drive accurate, client-ready outputs.

The role emphasizes data synthesis, cross-department collaboration, and ongoing learning in a fast-growing startup environment. Remote work is supported with full-time hours.

Qualifications

• Bachelor’s degree in business, marketing, communications, data analytics or related field.
• Prior professional experience in the market research industry or related field is a plus.
• Proficiency in Microsoft Excel and PowerPoint; basic Photoshop skills are a plus.

Responsibilities

• Support Senior Client Success Managers in day-to-day execution of high-value accounts.
• Prepare client-ready reports with accurate charts and figures.
• Assist in gathering inputs for studies, including product images and dimensions; verify specifications.
• Coordinate across Sales, Analytics and Ops to track milestones and align with project scope.
• Attend client meetings as a second chair to track actions and relationship management.

Skills

Attention to detail

Organized

Communication

Problem solving

Client advocacy

Education

Bachelor’s degree in business/marketing/communications/data analytics

Tools

Excel

PowerPoint

Photoshop

Job description

Designalytics helps consumer brands measure, predict, and optimize the performance of their packaging designs using behavioral science and analytics. We partner with CPG leaders to turn packaging into a growth lever not just a cost center.

We operate at the intersection of insights, strategy, and commercial execution. If you thrive in consultative sales and enjoy working with data-driven clients, you’ll fit here.

The Opportunity

The Client Success Analyst plays a crucial role in Designalytics' mission to grow client relationships and ensure the timely, high-quality execution of research projects. This role is ideal for a highly motivated, self-starting professional who thrives on ownership, collaboration, and a long-term path toward strategic account management.

What You'll Do

• The "Right Hand": Support Senior Client Success Managers in the day-to-day execution of high-value accounts. You are the glue that keeps the relationship organized.
• Data Synthesis: Assist in preparing client-ready reports, ensuring every chart and figure is 100% accurate before it reaches the client.
• Input Development : Assist CSMs in gathering inputs for studies. This may include sourcing high-quality product images, product dimensions, and visiting retail locations to verify other product specifications.
• Internal Coordination: Work across departments (Sales, Analytics, and Ops) to track milestones and ensure internal teams remain aligned with project scope.
• Strategic Observation: Attend client meetings as a "second chair" to track action items and observe professional relationship management in action.

Who You Are

• The Continuous Learner: You have a "no task too small" mentality and understand that mastering the basics is the key to mastering the strategy.
• Organized & Detailed: You notice the little things and can stay organized while managing multiple projects simultaneously.
• Aspiring Client Advocate: You are energized by client interaction and possess the professional polish and emotional intelligence to represent the company with poise.
• Clear Communicator: You can distill complex information into professional emails and effective meeting summaries for internal and external stakeholders.

Skills & Qualifications

• Education: Bachelor’s degree in business, Marketing, Communications, Data Analytics, or a related field.
  • Prior professional experience in the market research industry or related field is a plus.
• Technical: Proficiency in Microsoft Excel and PowerPoint; basic Photoshop skills are a plus.
• Competencies: Exceptional attention to detail, strong problem-solving skills, and a commitment to quality control.
• Role: Full time (~40 hours per week)
• Reports To: Senior Client Success Manager
• Location: Remote

If you are excited by startup culture at a high growth company where things move fast, everyone contributes, and your impact is visible from day one this is the place for you!