Client success AI Enablement & Training Lead Remote-first (US timezone overlap) · occasional client site · $100,000 – $135,000 base Read the full role →

Creytix; Northern (KY); Híbrido; USD 100.000 - 135.000; Jornada completa

Descripción de la vacante

Creytix is remote-first with US timezone overlap and occasional client site engagements. The role focuses on training clients to independently run tools and documenting handoffs for non-technical users.

Expect to build runbooks and reference materials, guide client staff through initial use, and relay adoption feedback to engineering as design issues. Compensation reflects base and equity components.

Formación

• Experience teaching non-technical adults to use software.
• Strong plain-language writing required.
• Familiarity with AI tools and their limits.
• Patience with people and intolerance for bad interfaces.

Responsabilidades

• Own the training phase of every engagement and the exit gate that closes it.
• Create runbooks, walkthroughs, and reference materials for non-engineers.
• Work with client staff during first real use and fix confusing aspects in the product.
• Feed adoption issues back to engineering as design problems, not user problems.
• Track and report adoption honestly, including when it's bad.
• Week 1-3: observe live handoffs and document where clients get stuck.
• Week 4-8: rebuild the handoff pack template from findings.
• By day 90: ensure every engagement closes with an observed, unaided client operator.

Conocimientos

Training non-technical staff

Clear writing

AI tool fluency

Patience with users

Descripción del empleo

Location Remote-first (US timezone overlap) occasional client site

Status Real role, hiring after the first two

Why this role exists

Our engagements have one exit condition, and it isn't a document: a named non-technical person at the client runs the tool unaided while we watch. Enterprise AI deployments hand off to an internal engineering team. Our clients don't have one. This role is why we can still leave.

What you'll do

• Own the training phase of every engagement and the exit gate that closes it
• Build the runbooks, walkthroughs, and reference material that survive after we go - written for the person who does the job, not for an engineer
• Sit with client staff through first real use and fix what confuses them, in the product where possible
• Feed adoption failures back to engineering as design problems, not user problems
• Track and report adoption honestly, including when it's bad

What we need from you

• You've taught non-technical adults to use software they didn't ask for, and you know why most of it fails
• Strong plain-language writing - no jargon smuggled in as vocabulary
• Fluent enough with AI tools to teach their limits, not just their features
• Patience with people, impatience with bad interfaces

Nice to have

• Experience training frontline staff - retail, hospitality, trades, warehouse

Your first 90 days

• Week 1-3: sit through two live handoffs and document where clients actually get stuck
• Week 4-8: rebuild the handoff pack template from what you foundBy day 90: every engagement closing with an observed, unaided client operator

Compensation

Base

$100,000 - $135,000

Equity

0.15% - 0.4%

Base is US-remote, set against an Enablement Manager market average of about $133,500.