Client-Facing Background Check Specialist

ClearCo; United States; Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Flexible vacation

Medical/dental/vision

401k with match

Pet insurance

Job summary

ClearCo is seeking a Background Check Support Specialist to deliver tier 1 technical support and process background checks for our clients. You will collaborate with Customer Success, Implementation, and Support teams to ensure a smooth experience with ClearCompany Screening Services.

The role emphasizes strong attention to detail, comfort with Excel and Google Suite, and experience with SaaS or web applications.

Qualifications

• Strong attention to detail and ability to detect discrepancies.
• Experience with SaaS or web applications.
• Customer support experience as an individual contributor.
• Highly organized and able to manage multiple priorities.
• Ability to investigate issues and implement corrections.

Responsibilities

• Set up and configuration of new client accounts.
• Address Tier 1 service questions surrounding background check services.
• Serve as a point of escalation for the Support team.
• Communicate with internal stakeholders and departments.
• Collaborate with 3rd Party service providers to address client issues.
• Administer and monitor the applicant queue, ensuring timely processing of orders.
• Adhere to correct legal policies and procedures.

Skills

Attention to detail

SaaS/Web applications experience

Customer support experience

Highly organized

Discrepancy investigation

Tools

Excel

Google Suite

Job description

ClearCo is seeking a Background Check Support Specialist to deliver tier 1 technical support and process background checks for our clients. You will collaborate with Customer Success, Implementation, and Support teams to ensure a smooth experience with ClearCompany Screening Services.

The role emphasizes strong attention to detail, comfort with Excel and Google Suite, and experience with SaaS or web applications.