Director, Client Strategy- Enterprise

ShopMy

New York (NY)

On-site

USD 145,000 - 165,000

Full time

14 days+

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Benefits offered by this job

Medical & Dental Coverage

Equity in ShopMy

Flexible PTO

Parental leave (14 weeks)

Wellness stipend

Technology stipend

Learning stipend

401k plan

Wellhub Membership

Company retreats

ShopMy page monetization

Birthday PTO

NYC HQ office

Job summary

ShopMy is seeking an Enterprise Director to drive growth across 8-12 Fortune 500 accounts, serving as a trusted advisor and leading upsell initiatives for the Opportunities product. You will partner with Sales, Product, Client Strategy, and Technical teams to deliver exceptional client experiences and strategic value.

Responsibilities include managing complex renewal cycles and negotiations, developing account strategies, and expanding investments.

Qualifications

7+ years of enterprise account management or client success with Fortune 500s
Proven track record of achieving annual upsell targets
Excellent written and verbal communication; strong relationships with senior executives

Responsibilities

Own and manage relationships with 8-12 enterprise accounts with our largest contract values
Serve as the primary strategic advisor to senior decision-makers
Conduct regular business reviews and strategic planning with key stakeholders
Map complex org structures and identify key influencers across departments

Skills

Enterprise account management

SaaS sales

Executive presence

Negotiation

Strategic planning

Relationship building

Communication skills

Multi-stakeholder

Analytics

CRM—Salesforce

Tools

Salesforce

Job description

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations. ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About The Role

The Enterprise Director drives strategic growth and revenue expansion within 8-12 high-value Fortune 500 accounts, serving as a trusted advisor to senior decision-makers while executing aggressive upselling initiatives. There is a specific focus on expanding clients’ investment in our Opportunities product.

Your Impact To The Role

Strategic Account Management

Own and manage relationships with 8-12 enterprise accounts with our largest contract values
Serve as the primary strategic advisor and trusted partner to senior decision-makers
Conduct regular business reviews and strategic planning sessions with key stakeholders
Map complex organizational structures and identify key influencers across multiple departments and business units

Revenue Growth & Expansion

Own aggressive annual upsell targets with particular focus on increasing QoQ investment in Opportunities product
Create and deliver compelling business cases that demonstrate clear ROI and strategic value for expansion initiatives
Run enterprise sales cycles to secure dramatically larger investments by navigating complex orgs, building champions, and negotiating deals

Cross-Functional Leadership

Partner closely with Sales, Product, Client Strategy, and Technical teams to ensure seamless client experience
Advocate for client needs internally while driving product roadmap discussions and feature prioritization

You Are Energized By

Challenging and persuading customers to change their mindset and pursue new ways of unlocking revenue growth
Negotiating complex contract renewals and expansions
Developing and executing comprehensive account strategies that align with clients' business objectives and drive mutual growth
Maintaining deep understanding of clients' industries, competitive landscapes, and strategic initiatives
Providing market insights and competitive intelligence to inform product development and go-to-market strategies
Contributing to thought leadership content and case study development

What We Are Looking For

7+ years of enterprise account management or client success experience with Fortune 500 companies, in which you were directly responsible for the commercial agreements around renewal and/or revenue growth
Proven track record of consistently achieving annual upsell targets in prior role(s)
Excellent written and verbal communication skills
Experience managing complex, multi-stakeholder relationships in enterprise environments
Exceptional relationship-building and executive presence capabilities
Strong analytical and strategic thinking skills with ability to translate complex business needs into actionable solutions
Outstanding negotiation and presentation skills, comfortable presenting to senior executives
Strong experience managing enterprise renewal cycles, procurement processes, and contract negotiations

Bonus Points

Experience closing $1M+ deals
Background in B2B technology, SaaS, performance marketing or professional services preferred
Proficiency with CRM systems (Salesforce preferred)
Entrepreneurial mindset with ability to think and act like a business owner
Resilient and adaptable, able to thrive in fast-paced, high-pressure environments
Collaborative leader who can influence without authority across all organizational levels
Strong business acumen with understanding of financial metrics and business operations

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range

$145,000 - $165,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

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