Client Strategy Associate

Nostra AI; New York (NY); On-site; USD 70,000 - 115,000; Full time

Job summary

A fast-growing B2B SaaS company in New York seeks a Client Strategy Associate to manage client relationships, ensure satisfaction, and identify growth opportunities. The role involves collaboration with internal teams and requires strong communication and critical thinking skills.

Benefits

PPO health insurance

Retirement plans

Professional development opportunities

Qualifications

• 2+ years of client service experience.
• Excellent written and verbal communication skills.

Responsibilities

• Cultivate and nurture relationships with assigned clients.
• Proactively identify opportunities for upselling products.

Skills

Client Service

Communication

Critical Thinking

Tools

Hubspot

Job description

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This range is provided by Nostra AI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $115,000.00/yr

Company Overview:

Nostra.ai is a fast-growing B2B SaaS company focused on providing technical excellence to eCommerce brands. Our cutting-edge product suite is centered around Nostra’s Edge Delivery Engine, which uses smart caching and nearly 300 servers around the world to drastically reduce latency and improve conversion rates.

Nostra serves over 200 clients across the Shopify and Salesforce Commerce Cloud ecosystems and is expanding at breakneck speed. Current customers include Jolie, Glamnetic, and Cozy Earth.

Backed by leading investors including Crosscut Ventures and Signal Peak, Nostra’s dynamic team is growing quickly and seeking a gifted Client Strategy Associate to join us in our mission and contribute to our continued success.

Role Overview:

We are looking for a driven Client Strategy Associate to help lead our customers’ program strategy in a consultative and data-driven fashion. Your core responsibility will be building and maintaining strong relationships with our clients, understanding their business needs, ensuring their satisfaction with our products and services, and identifying opportunities for upselling and expansion. You will serve as the main point of contact between clients and internal teams, coordinating efforts to deliver exceptional value and support. Working cross-functionally across our entire team, you'll be at the front lines of our client relationships. Join our growing team for the opportunity to master eCommerce/web performance and become an expert in Shopify, Salesforce Commerce Cloud, and the rich app ecosystems of both platforms.

Responsibilities:

Client Relationship Management: Cultivate and nurture relationships with assigned clients, understanding their unique requirements and objectives. Regularly engage with clients to assess satisfaction levels, address concerns, and identify opportunities for improvement. Act as a trusted advisor, providing insights and recommendations to help clients maximize the value of our solutions.

Account Growth and Retention: Proactively identify opportunities for upselling and cross-selling additional products or services to existing clients. Develop account growth strategies tailored to each client's needs and business goals. Implement retention strategies to minimize churn and maximize client lifetime value.

Collaboration and Coordination: Serve as the liaison between clients and internal teams, ensuring clear communication and alignment on project objectives and timelines. Collaborate with customer success, sales, marketing, and product development teams to deliver customized solutions that meet client needs. Coordinate client onboarding, training, and ongoing support activities to ensure a smooth experience.

Performance Tracking and Reporting: Monitor key performance metrics, including client satisfaction scores, retention rates, and revenue growth. Generate regular reports on account health and performance, highlighting successes, challenges, and areas for improvement. Use data-driven insights to optimize account management strategies and drive continuous improvement.

Requirements:

• 2+ years of client service experience
• Experience using CRMs like Hubspot
• A proactive nature and comfort with sales-driven metrics, ability to identify client pain points and create solutions
• Experience with eCommerce sites preferred but not required
• Excellent written and verbal communication skills, both internally and with customers
• Strong attention to detail
• Excellent critical thinking and analysis skills

Compensation:

The compensation package for this position includes an annual salary of between $70,000-$115,000 per year, commensurate with qualifications and experience. In addition, we offer a comprehensive benefits package, including PPO health insurance, retirement plans, and outsized opportunities for professional development and growth.

Apply today and help us shape the future of eCommerce optimization!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

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