Director, Customer Strategy, Marketplace Promotions

Quartile LLC; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Director of Customer Strategy to elevate marketplace promotions and drive client success. In this pivotal role, you will craft innovative strategies for Amazon and other platforms, ensuring optimal execution through effective processes and team enablement. You will lead a dedicated team of strategists, fostering collaboration across departments to achieve client objectives. This is an exciting opportunity to shape the future of e-commerce promotions in a dynamic environment, where your expertise will directly influence the success of numerous brands. If you are passionate about driving growth and innovation, we want to hear from you!

Benefits

401K Plan with Employer Match

Generous Paid Time Off

Company Laptop

Additional Tech Accessories

Qualifications

• 7+ years in leadership roles focused on Client Services and Ecommerce.
• Proven experience with Amazon promotions and managing teams.

Responsibilities

• Develop strategies for Amazon promotions to drive client growth.
• Lead a team to implement scalable processes for client engagement.

Skills

Client Services Leadership

Ecommerce Management

Amazon Promotions

Cross-Functional Team Leadership

Communication Skills

Job description

Director, Customer Strategy, Marketplace Promotions

WHO WE ARE:

Quartile, the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers.

Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law.

OVERVIEW:

This role will develop best-in-class promotions and deal strategies on Amazon (and other Marketplaces over time) for our different customer segments to generate conversions and growth. They will then drive the execution of those strategies by establishing the right operational processes and enablement for our Customer Success and other client-facing teams.

REQUIREMENTS:

• 7+ years relevant leadership experience in Client Services, Ecommerce Management, or similar roles
• People management experience leading account managers, client services, ecommerce managers, or similar teams at an ecommerce agency or accelerator
• Experience with Amazon promotions and deals required
• Experience with Amazon ads and retail media is a plus
• Experience influencing multiple stakeholders and leading cross-functional teams across geographies and business units, strong communication skills, and demonstrated track record driving complex projects to completion

If you reached this point, we hope you're feeling excited about the job description. We're eager to meet people that believe in Quartile's mission and can contribute to our team in a variety of ways. Feel welcome to apply!

WHAT YOU’LL DO:

• Develop client strategies: Create best practices for running Amazon promotions, deals and coupons that complement customers’ advertising programs to meet their growth and profitability objectives
• Drive execution: Translate client strategies and best practices into scalable processes and actionable playbooks for our client-facing teams to guide their weekly, monthly and quarterly engagements with customers. Ensure consistent adoption of these best practices and playbooks, and continuously optimize them to drive the intended client results
• Enablement: Establish programs and systems to train our Customer Success Managers and other client-facing teams on the best practices and playbooks you build
• Innovation: Create processes for consistent experimentation and testing of new techniques and strategies to drive client results as our marketplace platforms partners evolve
• Build and lead team: Establish and lead a small team of promotions strategists to be subject matter experts and partner with our Customer Success Managers to advise on client promotions
• Align across functions: Serve as the internal "quarterback" cross-functionally with internal teams (e.g., Marketing, Product, Customer Success, etc.) to implement client strategies and best practices

BENEFITS:

• 401K Plan with Employer Match
• Generous Paid Time Off (24 Vacation days, 7 Sick days, 12 Company Holidays, Short Summer Fridays)
• Company Laptop + additional tech accessories