Director, Customer Strategy

Parexel International Corporation; King of Prussia (Montgomery County); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Customer Strategy Director to lead growth and innovation in medical communications. This pivotal role involves driving business development, managing client relationships, and collaborating with experts to deliver tailored solutions. With a focus on the pharmaceutical and biotech sectors, the ideal candidate will have extensive experience in medical communications and a proven track record in securing new business. This position offers the flexibility of remote work or office-based options, making it an exciting opportunity for professionals looking to make a significant impact in a dynamic environment.

Qualifications

• 10+ years in life sciences, pharma, biotech, or consulting.
• 7+ years in a medical communications role.
• 2+ years in business development.

Responsibilities

• Drive growth and innovation in medical communications.
• Lead client relationships and strategic business partnerships.
• Identify and realize business growth opportunities.

Skills

Pharmaceutical industry experience

Medical communications experience

Business development experience

Client relationship management

Proposal preparation

Stakeholder management

Project management

Analytical skills

Negotiation skills

Interpersonal skills

Education

Bachelor's degree in Life Sciences or related field

Master's degree preferred

Job description

The Customer Strategy Director will drive the growth and innovation of Parexel Medical Communications. Serve as the client relationship lead and strategic business partner for prospective clients.Responsible for developing and expanding new business opportunities in liaison with Commercial and Subject Matter Experts (SMEs) across Parexel. Support the Account Management team to identify and realize business growth opportunities (new therapeutic areas, pipeline) with established clients. Lead the sales proposal and pitch process and work closely with Commercial and SMEs to ensure client satisfaction.Your ability to understand our clients' needs and provide specific and tailored solutions to achieve their objectives is critical to ensure our reputation as one of the best strategic partners and medical communications providers globally.

This role can be based remotely from anywhere in the UK and can also be full / part office based at our Worthing or Uxbridge offices.

Skills:

• Pharmaceutical industry, medical communications and business development experience. A record of demonstrable personal achievement with proven leaderships skills.
• Proven understanding of the pharmaceutical and biotech marketplace and evolving needs.
• Proven success preparing business plans and strategies.
• Proven experience in acquiring new clients and ability to secure new business awards.
• Excellent stakeholder relationship management. Able to develop relationships with a culturally diverse group of key stakeholders within Parexel and the client's business.
• Demonstrated success preparing and executing proposals and client presentations
  • Well organized with good oral and written communication skills
  • Strong ability to manage multiple projects
  • Good numeracy, analytical and problem-solving skills
• Ability to successfully leverage and lead internal resources across organizational boundaries and geographies to meet client needs.
• Team player with outstanding inter-personal, negotiation, and organizational skills.
• Ability to maintain a positive, results-oriented work environment, building partnerships and modelling teamwork, communicating to the team in an open, balanced, and objective manner.
• Moderate level of travel may be required as client needs dictate.

Knowledge and Experience:

Minimum Work Experience

• 10+ years in life sciences, pharma, biotech, or consulting
• 7+ years in a medical communications role
• 2+ years' experience of business development or creating strategic solutions
• Proven interest in innovation within Medical Communications preferred