Associate Director, Customer Strategy

Quartile LLC; New York (NY); On-site; USD 90,000 - 105,000; Full time

Job summary

An established industry player is seeking an Associate Director of Customer Strategy to lead a dynamic team focused on enhancing client success in the fast-paced world of e-commerce. This role blends people leadership with strategic client management, ensuring that both team members and clients thrive. You'll coach a talented group while directly managing high-value accounts, contributing your expertise to drive measurable impact. If you're passionate about coaching, strategic problem-solving, and leveraging data to create insights, this is the perfect opportunity to make a difference in a vibrant and inclusive workplace.

Benefits

401K Plan with Employer Match

Generous Paid Time Off

Company Laptop

Short Summer Fridays

Qualifications

• 2+ years of team leadership experience in client-facing roles.
• 5+ years in B2B, SaaS, or e-commerce environments.

Responsibilities

• Manage and develop a team of 3-6 Customer Strategy Managers.
• Own 1-2 strategic accounts and drive performance.

Skills

Team Leadership

Client Strategy

Analytical Skills

Communication Skills

Problem Solving

Tools

Excel

Amazon PPC

Google Ads

Meta

Salesforce

Power BI

ChurnZero

Job description

Quartile, the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers.

Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law.

OVERVIEW:

We’re looking for an Associate Director of Customer Strategy (ASD) to lead a team of passionate Customer Strategy Managers (CSMs) and help scale how we support our Mid-Market and Enterprise clients. You’ll bring a mix of people leadership, client strategy, and cross-functional collaboration to ensure your team is thriving and your clients are growing.

This role is ideal for someone who’s energized by coaching others, solving strategic challenges, and turning data into insights that drive measurable impact. You’ll directly manage a team of 3–6 CSMs while also owning 1–2 high-value accounts yourself—keeping you close to the work and directly contributing to team success.

REQUIREMENTS:

• 2+ years of team leadership experience with a proven track record of coaching and developing high-performing client-facing teams
• 5+ years of experience in a B2B, SaaS, digital marketing, or e-commerce environment
• Experience overseeing customer portfolios with a focus on client retention, strategic growth, and upsell success
• Demonstrated ability to conduct account audits, support strategic planning, and identify performance opportunities
• Direct experience working with performance marketing platforms (Amazon PPC, Google Ads, Meta), and understanding of key retail/e-commerce KPIs
• Strong analytical skills, with proficiency in Excel (formulas, pivot tables, vlookups) and comfort using data to inform client strategy
• Exceptional communication skills, with the ability to lead client conversations, support team escalations, and collaborate cross-functionally
• A solutions-oriented mindset with the ability to manage complex client needs while balancing internal priorities

If you reached this point, we hope you're feeling excited about the job description. We're eager to meet people that believe in Quartile's mission and can contribute to our team in a variety of ways. Feel welcome to apply!

PREFERRED QUALIFICATIONS:

• Experience managing both strategic accounts and direct reports simultaneously
• Background in a fast-paced, high-growth environment such as a startup or agency
• Google Analytics, Google Ads, or Amazon certifications
• Prior experience with tools such as Salesforce, Power BI, ChurnZero, or other analytics platforms

WHAT YOU’LL DO:

• Manage, develop, and support a team of 3–6 CSMs, including hiring, onboarding, performance coaching, and career pathing
• Own 1–2 strategic accounts, maintaining strong client relationships and driving performance through thoughtful strategy and collaboration
• Assist team members in strategic planning, performance audits, and identifying opportunities for improvement or expansion
• Act as a key escalation point for client and performance-related issues, providing guidance and resolution strategies
• Lead client-facing meetings including QBRs, transitions, and on-site sessions; ensure alignment between client goals and Quartile’s value
• Identify strategic upsell opportunities across your team’s book of business—such as additional budget, channel expansion, or new feature adoption
• Partner cross-functionally with Product, Tech Ops, and Sales to deliver client feedback and influence internal roadmaps
• Contribute to departmental initiatives and help scale best practices across the broader Customer Strategy org

BENEFITS:

• 401K Plan with Employer Match
• Generous Paid Time Off (24 Vacation days, 7 Sick days, 12 Company Holidays, Short Summer Fridays)
• Company Laptop + additional tech accessories
• The base pay for this position is targeted at $90,000 - $105,000 per year