Client Specialist - Small Business Insurance

Marsh McLennan Agency; Greensboro (NC); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid work

Charitable contribution match

Stock purchase opportunities

Job summary

Marsh McLennan Agency is seeking a Client Service Representative to provide quality service at our Greensboro, NC location. This role involves partnering with sales teams, maintaining client relationships, and ensuring effective communication.

The ideal candidate is a high school graduate with strong interpersonal skills and a team-oriented mindset. Benefits include generous time off, tuition reimbursement, and opportunities for bonuses. Professional development is encouraged, and a hybrid work model is available after the first year.

Qualifications

• Strong interpersonal skills, especially telephone demeanor.
• Independent thinking with an ambitious goal-oriented mindset.
• Proficiency in basic computer applications.

Responsibilities

• Partner with Sales Center and Remarketing to ensure quality service.
• Maintain rapport with clients and develop existing accounts.
• Communicate effectively and provide timely follow-up.

Skills

Interpersonal skills

Team player

Computer applications

Education

High school graduate or equivalent

Tools

Microsoft Office

Job description

Client Service Representative at Marsh McLennan Agency (MMA)

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Day in the Life

As a Client Service Specialist in the MMA National Client Center you’ll partner with both the Sales Center and Remarketing areas to ensure quality service is delivered at a support level. You will remain knowledgeable of coverages and manage the expectations of internal and external clients. You will maintain rapport with clients, company underwriters, and develop and grow existing accounts. You will work collegially as a supportive member of the production team for the benefit of the clients, maintaining open, effective communication and timely follow‑up.

Location and Compensation

• Office located in Greensboro. Onsite work for the first 12 months, hybrid option after.
• Salary range beginning at $50,000 (no experience needed).
• Bonus opportunities: new associates can earn up to $500 per quarter.
• Starting shift for this team (earlier shifts awarded by seniority): 10:15 a.m. to 7:15 p.m.

Licensure

Position requires a Property & Casualty Insurance License. MMA will provide the licensing course and exam. Colleagues will be given two attempts to pass the exam.

Required Experience and Skills

• High school graduate or equivalent education and/or related experience.
• Strong interpersonal skills, especially telephone demeanor.
• Independent thinking with an ambitious goal‑oriented mindset.
• Strong team player with a work ethic and willingness to help reach all goals.
• Proficiency in basic computer applications, such as Microsoft Office products.

Preferred Qualifications

• Property & Casualty Insurance experience.
• Property & Casualty License.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

We embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Equal Employment Opportunity

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.