Client Specialist - Small Business Insurance

Marsh Agency; Greensboro (NC); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Generous time off (personal & volunt.)

Tuition reimbursement & professional发展

Hybrid Work

Charitable contribution match

Stock purchase opportunities

Job summary

Marsh Agency is seeking a Client Service Specialist in Greensboro, NC. The role partners with Sales Center and Remarketing to ensure quality service at a support level, while maintaining rapport with clients, underwriters and internal teams.

The position starts onsite for 12 months, with a hybrid option thereafter, offering growth and licensing opportunities. Starting salary is $50,000 with bonus potential; associates can earn up to $500 per quarter.

Qualifications

• High School graduate or equivalent education and/or related experience.
• Strong interpersonal skills, especially telephone demeanor.
• Independent thinking with an ambitious goal-oriented mindset.
• Strong team player worth ethic and willingness to help reach all goals.
• Proficiency with basic computer applications, such as Microsoft Office.

Responsibilities

• Partner with Sales Center and Remarketing to ensure quality service.
• Manage client expectations and maintain rapport with clients and underwriters.
• Grow existing accounts and communicate effectively with internal teams.
• Support production team and ensure timely follow-up.

Skills

Interpersonal skills

Telephone demeanor

Independent thinking

Team player

Microsoft Office

Education

High School diploma or equivalent

Job description

Our not-so-secret sauce.

Award winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Specialist at Marsh Agency. Marsh Agency provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Client Service Specialist on the National Small Business Client Center Team, you’ll partner with both the Sales Center and Remarketing areas to ensure quality service is delivered at a support level. Remain knowledgeable of coverages and manage the expectations of the client (both internal and external). Maintain rapport with clients, company underwriters, and develop/grow existing accounts. Work collegially as a supportive member of the production team for the benefit of the clients. Maintain open, effective communication and timely follow-up.

• Office located in Greensboro. Onsite work for the first 12 months, hybrid option after.
• Salary range beginning at $50,000 (no experience needed)
• Bonus Opportunities!! New associates can earn up to $500 per quarter!!
• Starting Shift for this team (earlier shifts awarded by seniority): 10:15 am to 7:15 pm

Important: Marsh Agency provides licensing courses and licensing exams. Colleagues will be given two attempts to pass the exam.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• High School graduate or equivalent education and/or related experience
• Strong interpersonal skills, especially telephone demeanor
• Independent thinking with an ambitious goal-oriented mindset
• Strong team player worth ethic and willingness to help reach all goals
• Demonstrate proficiency of basic computer applications, such as Microsoft Office products

These additional qualifications are a plus, but not required to apply:

• Property & Casualty Insurance Experience
• Property & Casualty License

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable Benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some Benefits Included In This Role Are

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

To view additional career opportunities, visit http://marshmma.com/careers

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.