Client Specialist

Kforce, Inc; Utah; On-site; USD 40,000 - 60,000; Full time

Job summary

Kforce, Inc is seeking a Client Specialist to manage client acquisition and foster relationships. This role involves engaging clients, conducting market research, and developing strategies to meet customer needs.

The ideal candidate should possess strong communication and interpersonal skills, an associate's degree, and at least 2 years of experience in the staffing industry. Sales experience is an advantage. Travel may be required up to 5%.

Qualifications

• Associate's degree plus 2 years of related product/business experience within the staffing industry.
• Bachelor's degree preferred.
• Sales experience is a plus.

Responsibilities

• Responsible for client acquisition and relationship management.
• Conduct market research and develop customer profiles.
• Mentor new associates in client development activities.

Skills

Leadership

Time management

Interpersonal skills

Communication skills

Problem-solving

Negotiation

Education

Associate's degree

Bachelor's degree preferred

Job description

Client Specialist (260332)

Responsible for the planning, execution, cultivation, and monitoring of account acquisition and penetration of customers in designated segments. Regularly calls current and prospective clients to obtain orders for Kforce services to ensure customer satisfaction. Build solid, profitable relationships with clients through the delivery of exceptional service characterized by mutual respect, understanding, and trust.

• Engage in client development activities. Activities include but are not limited to: sourcing, initial client qualification, identifying potential end users/decision makers, establishing contact relationships, completing company and department profiles, candidate marketing, identifies cross-selling opportunities, identifies national/third party/vendor on premise opportunities, schedules and conducts new client visits (virtual or by local office).
• Mentor new associates to engage in client development activities.
• Monitor Key Performance Indicators (KPI) of self and team to support high volume of prospect identification.
• Ensure local market alignment with initiatives related to client targeting.
• Call prospective or existing clients to obtain and/or close agreements for services or identify new hiring managers.
• Conduct follow-up activities to ensure customer satisfaction.
• Conduct market research and qualify/classify target accounts within assigned geography. Keep abreast of market dynamics and trends within specific market and region and forecasts client demands.
• Establish client expectations and effectively communicates to appropriate parties. Advise client on staffing solutions. Introduce Account Manager or Recruiter (when applicable) who will be assigned to service account after business relationship has been established.
• Coordinate with Recruiter once a job order need has been identified and obtained.
• Leverage current systems to track and maintain current and prospective clients.
• Determine and implement appropriate marketing techniques for market, industry, and region. (e.g. e-collateral)
• Complete required reporting and paperwork on a timely basis.
• Develop and execute daily plan.

KEY SUCCESS INDICATORS/ATTRIBUTES

• Demonstrate leadership, mentoring, and interpersonal skills.
• Ability to prioritize, re-prioritize, and multi-task in a fast paced, changing environment.
• Demonstrate strong time management and organizational skills.
• Demonstrate strong commitment to exceptional service and leadership among peers.
• Demonstrate strong commitment to a team environment and a client focus.
• Demonstrate excellent verbal and written communication skills.
• Possess excellent interpersonal skills and exhibits confidence interacting with others.
• Demonstrate excellent problem-solving and negotiation skills.
• Proficient at handling difficult client negotiations with professionalism and respect.
• Possess the ability to influence and persuade to achieve desired outcomes.
• Possess sound judgment and reasoning abilities.
• Demonstrate strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persist despite obstacles, setbacks, and competing influences.
• Develop and maintain relationships with key business partners by building personal credibility and solid trust.
• Demonstrate ability to self-motivate, set goals and meet deadlines
• Proactively leverage ideas, insights, and relationships to generate new business for Kforce.
• Demonstrate ability to engage prospective clients confidently; determine interests and motivators of key decision-makers.
• Maintain courteous, professional and effective working relationships with employees at all levels of the organization.
• Commitment and adherence to Firm’s Core Values.

EDUCATION AND/OR EXPERIENCE

• Associate’s degree plus 2 years of related product/business experience within the staffing industry or equivalent combination of education and experience. Bachelor’s degree preferred. Sales experience a plus.

TRAVEL REQUIREMENTS

• Travel as required, up to 5%.

Kforce is an Equal Opportunity Employer – Minorities/Females/Disabled/Veterans