Client Specialist

DGS Office of External Affairs; Lansing (MI); Hybrid; USD 60,000 - 85,000; Full time

Job summary

DGS Office of External Affairs is seeking a Client Specialist in a hybrid environment to support the Michigan Department of Education and Center for Educational Performance and Information. You will triage IT incidents, coordinate with stakeholders, and assist with security compliance to maintain service quality.

Ideal candidates have a bachelor's degree with IT-related credits and at least three years in IT infrastructure or programmer/analyst roles, along with strong communication and

Qualifications

• Bachelor's degree with 21+ semester credits in computer science, IT, data communications, networking, or related field.
• Three years of professional IT Infrastructure or Programmer/Analyst experience (or equivalent combinations).
• Excellent oral and written communication skills with ability to prepare clear documentation.
• Team-oriented mindset with ability to establish and maintain effective client and cross-functional relationships.
• Problem-solving capability with focus on timely issue resolution and optimum solutions.

Responsibilities

• Triages and resolves IT issues for clients.
• Facilitates escalations according to department policies.
• Assists with security compliance and collaboration with stakeholders.

Skills

IT infrastructure

Programmer/Analyst experience

Communication skills

Team collaboration

Problem solving

Education

Bachelor's degree with 21+ credits in CS/IT/Networking

Job description

The Client Specialist supports the Michigan Department of Education and Center for Educational Performance and Information as part of the Department of Technology, Management and Budget. This role involves triaging and resolving IT issues for clients, facilitating escalations according to department policies, and assisting with security compliance. The position works with state employees, contractors, architects, developers, and agency business clients in a hybrid work environment.

Key qualifications:

• Bachelor's degree with 21+ semester credits in computer science, IT, data communications, networking, or related field
• Three years of professional IT Infrastructure or Programmer/Analyst experience (or equivalent alternate education and experience combinations)
• Excellent oral and written communication skills with ability to prepare clear documentation
• Team-oriented mindset with ability to establish and maintain effective client and cross-functional relationships
• Problem-solving capability with focus on timely issue resolution and optimum solutions