Client Services Representative

Tensec; Meridian (ID); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Menlo Ventures is seeking an Account Manager to address client payroll and HR challenges with outstanding customer service at their Meridian, ID location. This full-time, in-office position requires a Bachelor's degree and proficiency in Microsoft Office, alongside strong communication and analytical skills. The role focuses on managing client relationships, resolving issues promptly, and meeting performance metrics while fostering professional growth through ongoing education. Comprehensive benefits are included, with a starting pay of $23/hour.

Qualifications

• Proficient in Microsoft Office suite.
• Strong written communication skills for business correspondence.
• Team player with attention to detail.
• Self-starter with multitasking ability.

Responsibilities

• Maintain consistent availability to manage and resolve client issues.
• Provide clear and effective resolutions to client inquiries.
• Deliver timely solutions aligned with client requirements.
• Leverage resources to document issues and ensure seamless client support.
• Stay current with educational courses and training.

Skills

Analytical thinking

Problem-solving

Time management

Communication

Decision-making

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Job Type: Full-time

Position Overview

As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager delivers outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships.

In-Office: This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Location: Meridian, ID

Compensation: Starting at $23.00/hour

Reports To: Client Services Team Lead

Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST)

Responsibilities

• Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and elevate when necessary.
• Client Focus – Champion clients’ interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
• Timely Solution Delivery – Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics: availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
• Leverage Resources – Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
• Continued Learning – Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.

Expectations

• Dependability/Follow‑Up: Proficiently multitask, respond promptly, and ensure timely follow‑up.
• Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
• Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
• Guidance – Provide clients with guidance on HR and payroll best practices, software change management, and alignment with Paylocity products.

Education and Experience

Required

• Bachelor’s degree
• Proficiency in Microsoft Office suite
• Strong written communication skills for business correspondence.
• Strong team player with attention to detail.
• Self‑starter with the ability to handle multiple projects at once.
• Essential skills: analytical thinking, problem‑solving, time management, communication, decision‑making.

Preferred

• CPP, FPC, APA, and/or SHRM‑CP certified
• Experience in customer service or previous client‑interfacing role
• Experience in payroll and/or call center environment

Physical Requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7‑8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Equal Opportunity Statement: Paylocity is an equal‑opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

Benefits include medical, dental, vision, life, disability, and 401(k) match. The pay range for this position is $23/hour; base pay may vary depending on job‑related knowledge, skills, and experience.