Client Experience Banker — In-Branch Solutions

Bank of America; Cranston (RI); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in Cranston, RI is hiring a Customer Service Representative focused on in-branch client engagement. You will educate clients about self-service options (ATM, mobile, online) and accurately handle cash transactions while delivering a high-quality experience.

Join a team that values relationship building, product knowledge, and compliance. Weekend/evening shifts may be required; a high school diploma is the minimum education, with opportunities to grow within banking services.

Qualifications

• Energetic self-starter with strong client focus and results orientation.
• Team player with ability to build relationships and drive solutions.
• Able to learn new technologies and guide clients to self-service options.
• Must be able to work weekends and/or extended hours at various RI centers.

Responsibilities

• Engages clients in the lobby to educate and assist with transactions through self-service resources (ATM, mobile, online).
• Processes cash transactions accurately and efficiently.
• Having in-depth conversations to understand financial and life priorities and connect clients to suitable solutions.
• Builds relationships to meet clients' financial needs and drives the client experience.
• Manages cash responsibilities and client flow at the financial center.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Cranston, RI is hiring a Customer Service Representative focused on in-branch client engagement. You will educate clients about self-service options (ATM, mobile, online) and accurately handle cash transactions while delivering a high-quality experience.

Join a team that values relationship building, product knowledge, and compliance. Weekend/evening shifts may be required; a high school diploma is the minimum education, with opportunities to grow within banking services.