Client Solutions Specialist I — Collections & Service

Truist; Richmond (VA); On-site; USD 46,000 - 56,000; Full time

Job summary

Truist Financial Corporation in the United States seeks a collections professional to recover delinquent accounts while delivering respectful client service and adhering to policies. You will use established call scripts, document activities, negotiate payment arrangements, and maintain accurate account information.

This role requires strong communication, basic computer skills, and a flexible schedule to meet overtime needs.

Qualifications

• High school diploma or equivalent required with related training or experience.
• Strong verbal and written communication skills are essential.
• Basic computer skills and ability to navigate systems.
• Capable of performing in a fast-paced, dynamic environment.
• Willingness to work a flexible schedule, including overtime as needed.

Responsibilities

• Collect delinquent accounts according to strategies and policies.
• Provide exceptional client service while maintaining professionalism.
• Negotiate payment arrangements to cure delinquency per guidelines.
• Disclose account information accurately and positively to clients.
• Document collection efforts in the system and follow scripts.
• Achieve required call metrics and maintain compliance.

Skills

Strong verbal communication

Strong written communication

Basic computer skills

Ability to perform in fast-paced env

Flexible schedule

Education

High school diploma or equivalent

Job description

Truist Financial Corporation in the United States seeks a collections professional to recover delinquent accounts while delivering respectful client service and adhering to policies. You will use established call scripts, document activities, negotiate payment arrangements, and maintain accurate account information.

This role requires strong communication, basic computer skills, and a flexible schedule to meet overtime needs.