Client Solutions Specialist I - Collections & Negotiations

Truist Financial; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Vacation and sick days

401k plan

Paid holidays

Job summary

Truist Financial is seeking a collections specialist for the 1st shift in the United States to recover delinquent accounts using approved strategies while delivering exceptional client service. The role requires English fluency and the ability to work a flexible schedule, including overtime as needed.

You will negotiate payment arrangements, document efforts, and ensure compliance. The position emphasizes professionalism, accuracy, and adherence to documented procedures.

Qualifications

• High school diploma or equivalent education and related training or experience.
• Strong verbal and written communication skills.
• Basic computer skills.
• Ability to perform in a fast-paced, highly dynamic environment.
• Ability to work flexible schedule, including overtime as needed.

Responsibilities

• Achieve collection performance goals for assigned accounts.
• Provide cure plans and negotiate payment arrangements.
• Disclose account information accurately and professionally.
• Maintain professional client communications with integrity and compliance.
• Process accounts per established procedures and scripts.
• Document collection efforts in the system of record.
• Execute on documented call scripts and monitor call quality.
• Maintain acceptable call monitoring scores in all categories.
• Coordinate with Client Default Leaders on repossessions and inquiries.
• Accurately process payments, transactions, and workflows.
• Complete CBT courses accurately and timely.

Skills

Strong verbal and written comm.

Basic Computer skills

Flexible schedule

Overtime availability

Bilingual

Education

High school diploma or equivalent

Job description

Truist Financial is seeking a collections specialist for the 1st shift in the United States to recover delinquent accounts using approved strategies while delivering exceptional client service. The role requires English fluency and the ability to work a flexible schedule, including overtime as needed.

You will negotiate payment arrangements, document efforts, and ensure compliance. The position emphasizes professionalism, accuracy, and adherence to documented procedures.