Dispatcher: Logistics Coordination & Customer Service

Spirit Transport Systems, Inc; Kent (WA); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Spirit Transport Systems, Inc. is seeking a Dispatcher in Kent, Washington to coordinate daily transportation services safely and efficiently. You will assign shipments, communicate with drivers and customers, and ensure accurate order details in the TMS.

The role requires prioritizing changing demands and making timely decisions within established procedures. This office-based, full-time position offers competitive pay and benefits, with a schedule that supports reliability and strong customer

Qualifications

• Prior dispatch experience in trucking, transportation, logistics, drayage, or a closely related environment.
• Strong customer service, communication, and problem-solving skills, including professional communication by phone and email.
• Experience with Profit Tools or a comparable transportation management system.
• Experience with intermodal or drayage operations, port and rail activity, or shipment documentation workflows.
• Dependable and detail-oriented, with the ability to manage multiple time-sensitive tasks and adapt to changing priorities.
• Sound judgment and the ability to make timely decisions in a fast-paced environment.
• Working knowledge of computers and Microsoft Office, including Outlook and Excel; proficient typing and accurate data entry.
• Ability to receive direction and feedback and collaborate across departments.

Responsibilities

• Coordinate daily dispatch activity, including driver availability, route and appointment assignments, shipment priorities, and changes caused by delays or disruptions.
• Balance customer commitments with driver capacity, equipment availability, traffic, mileage, and estimated trip times when planning and adjusting loads.
• Monitor driver punctuality, shipment progress, and service performance; communicate safety or compliance concerns promptly to the appropriate leader.
• Communicate clearly and regularly with drivers and customers by phone, text, email, and approved systems about instructions, status, delays, changes, and resolutions.
• Respond promptly to customer questions and service concerns; resolve routine issues professionally and escalates significant issues as needed.
• Enter orders accurately and track and trace shipments from assignment through completion.
• Keep the transportation management system current with detailed notes about customer and driver interactions, shipment updates, and actions taken.
• Review order details, dispatch records, and shipment updates for accuracy and completeness; follow up to correct missing or inconsistent information.
• Update customer websites and portals and research shipment information using internet-based systems as needed.
• Work with Safety and Compliance, Billing, Operations, and other departments to resolve service, documentation, equipment, or driver-related issues.
• Provide after-hours or emergency dispatch support when required by business needs and the established coverage schedule.
• Perform other related duties as assigned.

Skills

Dispatch experience

Customer service

Profit Tools

Microsoft Office

Intermodal knowledge

Attention to detail

Data entry

Cross-functional collaboration

Tools

Profit Tools

Microsoft Office

Job description

Spirit Transport Systems, Inc. is seeking a Dispatcher in Kent, Washington to coordinate daily transportation services safely and efficiently. You will assign shipments, communicate with drivers and customers, and ensure accurate order details in the TMS.

The role requires prioritizing changing demands and making timely decisions within established procedures. This office-based, full-time position offers competitive pay and benefits, with a schedule that supports reliability and strong customer