Client Solutions Associates

PSG Global Solutions; Pennington (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading outsourcing and staffing firm is seeking to fill a Client Solutions position located in Pennington, NJ. The successful candidate will provide service support for banking account products, assisting clients through inbound calls. Key requirements include at least one year of call center experience and a Bachelor's degree. This role demands a broad understanding of the financial industry and the ability to solve a variety of client challenges effectively.

Qualifications

• At least 1 year of call center experience required.
• Bachelor's Degree is mandatory.

Responsibilities

• Provides service support for banking account products through inbound calls.
• Maintains knowledge of financial industry and brokerage products.
• Solves problems and investigates a wide variety of client requests.
• Adheres to established service level agreements.
• Handles escalated issues effectively.
• Accountable for successful resolution of customer requests.

Skills

Call center experience

Education

Bachelor's Degree

Job description

A top provider of outsourcing, staffing, consulting and workforce solutions within the areas of engineering, finance and accounting, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.

Job Description

• Provides service support for all banking account products and service features through inbound calls from Advisory clients, and FAC and MLD clients regarding technical matters.
• Maintains a broad knowledge of the financial industry and an understanding of brokerage product, services and technology.
• Solves problems and investigates/resolves a wide variety of issues and requests, including gathering additional information, setting expectations and working with other support organizations to fulfill the request.
• Adheres to established service level agreements.
• May handle escalated issues by navigating the organization to resolve customer requests.
• Is accountable for the successful resolution of all customer requests.
• After completing the required training curriculum and passing both practical and written assessments, the Associate will assume the Client Solutions position servicing inbound client contacts.

Qualifications

• At least 1 year of call center experience
• Bachelors Degree is required

Additional Information

All your information will be kept confidential according to EEO guidelines.