Client Solutions Specialist

Acro Service Corp; Salt Lake City (UT); On-site; USD 38,000 - 45,000; Full time

Job summary

Acro Service Corp is seeking a Client Solutions Specialist I to join the Service Department in Salt Lake City. The role focuses on delivering excellent customer service in a healthcare/medical devices setting, handling service requests, and coordinating with internal teams.

The position requires 1+ year of customer service experience and familiarity with ERP systems, with the goal of maintaining accurate records and ensuring timely responses to customers.

Qualifications

• High School Diploma required.
• 1+ year of customer service/call center experience in healthcare or medical devices.
• Experience with ERP systems (e.g., Oracle EBS) and Complaint Management Systems preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail, organization, and multitasking abilities.
• Proficiency with Microsoft Office, Teams, SharePoint, and related applications.

Responsibilities

• Handle inbound and outbound customer calls, emails, and web inquiries.
• Process medical device service and repair requests, including warranty and non-warranty repairs.
• Provide customers with repair status, estimates, approvals, and service information.
• Process confidential customer and billing information accurately.
• Maintain service records and customer information within ERP/CRM systems.
• Resolve customer inquiries while meeting service and response-time metrics.
• Collaborate with internal teams to ensure a high level of customer satisfaction.

Skills

Customer service

Communication

Attention to detail

Multitasking

Healthcare knowledge

Education

High School Diploma

Tools

ERP systems (e.g., Oracle EBS)

Complaint Management Systems

Microsoft Office

Teams

SharePoint

Job description

Location : 4455 Atherton Drive, Salt Lake City, UT

Duration : 12 months with possible extension

Job Description:

We are seeking a Client Solutions Specialist I to join our Service Department. This role is ideal for a customer-focused professional with experience in customer service/call center environments, preferably within healthcare or medical devices.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and web inquiries.
• Process medical device service and repair requests, including warranty and non-warranty repairs.
• Provide customers with repair status, estimates, approvals, and service information.
• Process confidential customer and billing information accurately.
• Maintain service records and customer information within ERP/CRM systems.
• Resolve customer inquiries while meeting service and response-time metrics.
• Collaborate with internal teams to ensure a high level of customer satisfaction.

Qualifications

• High School Diploma required.
• 1+ year of customer service/call center experience, preferably in healthcare or medical devices.
• Experience with ERP systems (e.g., Oracle EBS) and Complaint Management Systems preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail, organization, and multitasking abilities.
• Proficiency with Microsoft Office, Teams, SharePoint, and related applications.