Client Solutions Specialist

ALOIS Solutions; Salt Lake City (UT); On-site; USD 52,000 - 68,000; Full time

Job summary

ALOIS Solutions in Salt Lake City, UT is seeking aClient Solutions Specialist I (12-month contract) to handle bilingual FR/EN customer support for medical device service and repair inquiries. The role involves calls, emails, and ERP-based record keeping in a fast-paced environment.

Responsibilities include processing repair requests, providing status updates, and ensuring customer satisfaction while maintaining accurate records. Travel is minimal, and the shift is M-F, 8:00 AM – 5:00 PM MST.

Qualifications

• High school diploma or equivalent.
• Bilingual proficiency in French and English required for daily communications.
• Minimum 1 year in a customer call center, preferably in medical devices/healthcare.
• Experience with Complaint Management Systems.
• Proficient with ERP systems; Oracle EBS preferred.
• Proficient with Microsoft Office, Teams and SharePoint.

Responsibilities

• Inbound/outbound calls, emails, and web inquiries from customers.
• Process medical device repair requests, returns, and PMs.
• Provide updates on repairs, estimates, warranties, and coverage.
• Maintain customer, billing, and service records in ERP systems.
• Obtain repair estimate approvals and follow up on authorizations.
• Resolve concerns while meeting service response and satisfaction goals.

Skills

Bilingual: FR/EN

Call center

Problem solving

Attention to detail

Education

High school diploma

Tools

Oracle EBS

MS Office

Teams

SharePoint

Job description

Role: Client Solution Specialist – Bilingual [French – English bilingualism required for this role]

Location: Salt Lake City, UT 84123

Duration: 12 Months

Shift: M-F range between 8:00 AM – 5:00 PM MST

The Client Solutions Specialist I provides customer support for medical device service and repair inquiries. This role handles inbound and outbound calls, emails, service requests, repair authorizations, warranty inquiries, and repair status updates while maintaining accurate records and confidential customer information.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and web-based inquiries.
• Process medical device repair requests, return authorizations, and preventive maintenance requests.
• Provide updates on repair status, service estimates, warranties, and service coverage.
• Maintain customer, billing, and service records using ERP systems.
• Contact customers to obtain repair estimate approvals and follow up on pending authorizations.
• Resolve customer concerns while meeting service response, documentation, and customer satisfaction goals.

Required Qualifications

• High school diploma or equivalent.
• French–English bilingual proficiency required for daily communication.
• At least 1 year of customer call center experience, preferably in medical devices or healthcare.
• At least 1 year of experience with Complaint Management Systems.
• Experience with ERP systems, such as Oracle EBS.
• Strong communication, problem-solving, multitasking, and attention-to-detail skills.
• Proficiency in Microsoft Office, Teams, and SharePoint.
• Biomedical or electromechanical device knowledge preferred.
• Primarily sedentary work in a professional office environment.
• Travel required less than 5% of the time.