Client Solutions Service Technician

Novatech; Greer (SC); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision

401(k) with match

Paid time off

Parental leave

Job summary

Novatech is seeking a Client Solutions Technician to support clients in the greater Atlanta area. This role focuses on diagnosing, repairing, and maintaining copier equipment while delivering excellent customer service in a field setting.

The ideal candidate has hands-on copier experience, comfort with multiple brands, and a proactive, team-oriented approach to service delivery. A strong work ethic and physical stamina are valued in this on-site position.

Qualifications

• Minimum 2 years hands-on experience servicing copiers.
• Experience with Canon, Konica Minolta, HP and/or Xerox office products.
• CompTIA A+ or Network+ certifications preferred but not required.

Responsibilities

• Provide technical diagnostics and repair to existing client accounts.
• Perform preventative maintenance and repair services on office equipment.
• Document service and installation actions with reports.
• Support team with dispatchers and service managers in a collaborative environment.
• Stay current on job knowledge by training and reading professional publications.

Skills

Copier servicing

Customer service

Technical diagnostics

Printer brands expertise

Team collaboration

Education

CompTIA A+ or Network+

Tools

Canon printers

Konica Minolta printers

HP printers

Xerox printers

Job description

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

Are you a professional who has a solid background in building relationships and a passion for selling and providing best service for customers?

As we grow nationwide, we have a great opportunity for a Client Solutions (Service ) Technician supporting clients in the greater Atlanta area.

In this role, we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive, and collaborative.

Your Job:

• Provide technical diagnostics and repair to existing client accounts
• Perform preventative maintenance and repair services on office equipment
• Maintain a rapport with clients by examining complains and suggesting viable solutions
• Document service and installation actions by entering data and completing reports
• Work together in a teamwork environment with dispatchers, service managers and other customer service staff
• Update job knowledge by participating in educational opportunities and reading professional publications

You are Good at:

• Providing excellent ongoing communication and service to our clients
• Learning new processes quickly and solving problems
• Working hard with a positive attitude
• Using computers and performing basic print and scan installations

You Bring to Novatech:

• Minimum 2 years hands on experience servicing copiers
• Experience working on Canon, Konica Minolta, HP and/or Xerox office products
• CompTIA A+ or Network + certifications a plus but not required
• A mechanical or electrical aptitude
• Factory training or applicable certifications are preferred

You Must be Able to:

• Repeatedly lift up to 100 pounds
• Push machines from one location to another
• Load trucks and vehicles
• Stand up to 8 hours a day

Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.

• Market competitive salary based upon experience
• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
• 401(k) plan with matching company contribution
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
• $300 per year to contribute to achieving your personal wellness and fitness goals
• Employee Recognition Programs

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.