Client Solutions & Purchasing Specialist - Packaging

Blower Dempsay Corporation DBA Pak West, Pacific Western Container (PWC), Pacific Flexible Solutions; Santa Ana (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Pak West, a division of Blower Dempsay Corporation, in Santa Ana, CA, is seeking a Client Solutions Associate / Purchasing to support Sales Professionals and customers by managing sales and purchase orders from entry through delivery and billing.

This position serves as a key liaison between customers, Sales Representatives, vendors, and internal teams to ensure accurate order processing, timely fulfillment, pricing integrity, and strong customer relationships.

Qualifications

• High school diploma or GED required.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Process customer sales orders via phone and email from entry through delivery.
• Respond to customer and Sales Representative inquiries regarding orders, pricing, and order status.
• Assist Sales Professionals with daily duties and special projects, including preparing quotations, maintaining pricing, margin accuracy, and coordinating samples or artwork.
• Act as a liaison between customers, Sales Representatives, and internal teams to ensure clear and timely communication.
• Maintain reports for Sales Representatives and customers.
• Provide backup coverage for team members to ensure continuity in the sales process.
• Enter and manage purchase orders for inventory and applicable agreements.
• Obtain purchasing quotes and coordinate order placement with vendors.
• Track purchase orders through delivery, receiving, and preparation for billing.
• Monitor and follow up on ETAs, delays, backorders, stock levels, costs, and margins.
• Coordinate closely with vendors, warehouse, and Accounting teams on purchasing activity.
• Transition between customer service and purchasing functions based on business priorities.
• Support multiple Sales Representatives and projects simultaneously.
• Perform other related duties as assigned to support sales growth and operational efficiency

Skills

Customer service

Communication

Organization

Detail orientation

Independent work

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

Pak West, a division of Blower Dempsay Corporation, in Santa Ana, CA, is seeking a Client Solutions Associate / Purchasing to support Sales Professionals and customers by managing sales and purchase orders from entry through delivery and billing.

This position serves as a key liaison between customers, Sales Representatives, vendors, and internal teams to ensure accurate order processing, timely fulfillment, pricing integrity, and strong customer relationships.