Bilingual Client Solutions Specialist (Spanish) - Collections

BOK Financial Corporation; Oklahoma City (OK); Sur place; USD 40 000 - 64 000; Plein temps

Résumé du poste

BOK Financial Corporation in Oklahoma City is seeking a Client Solutions Professional II with bilingual Spanish customer service capabilities. The role focuses on initiating collections and documenting interactions while ensuring compliance with bank policy and federal regulations.

The position requires an Associate's Degree and 2–3 years in collections, branch banking, or customer service. The team culture emphasizes strong collaboration and high performance within a call-center environment.

Qualifications

• Associate's Degree required.
• 2–3 years in collections, branch banking, or customer service.

Responsabilités

• Document the collection system for every customer contact.
• Identify ways to mitigate loss and set deferrals.
• Elevate delinquent accounts to senior collectors.

Formation

Associate's Degree

Description du poste

BOK Financial Corporation in Oklahoma City is seeking a Client Solutions Professional II with bilingual Spanish customer service capabilities. The role focuses on initiating collections and documenting interactions while ensuring compliance with bank policy and federal regulations.

The position requires an Associate's Degree and 2–3 years in collections, branch banking, or customer service. The team culture emphasizes strong collaboration and high performance within a call-center environment.