Client Solutions Manager

Valsoft Corporation; Northern (KY); Remoto; USD 70.000 - 77.000; Tempo pieno

Descrizione del lavoro

WeSuite is seeking a Client Solutions Manager to own customer implementations from kickoff through go-live and handoff to Support. You will be the strategic partner, understanding client goals and coordinating the right resources to keep each implementation moving smoothly.

Location: United States (remote), with potential hybrid work around White Plains. Salary range is $70,000–$77,000 USD per year, determined by experience and skills.

Competenze

• 3+ years of experience managing software implementations or professional services projects.
• Strong project management skills across multiple priorities and stakeholders.
• Proactive mindset with initiative and follow-up without direction.
• Excellent client communication, presentation, organization and relationship-building.

Mansioni

• Lead client implementations end to end from kickoff to go-live.
• Build plans covering scope, timelines, milestones, responsibilities and risks.
• Coordinate configuration, testing, training and go-live readiness.
• Serve as the main client contact and manage weekly meetings.
• Coordinate with Professional Services, Support, Sales, Product, QA and Development.
• Support pre-sales conversations by scoping projects and estimating service needs.

Conoscenze

Project management

Client communication

Stakeholder management

AI tools

Analytical thinking

Problem solving

Strumenti

Monday.com

SQL

Descrizione del lavoro

About WeSuite

WeSuite provides software that helps security sales and installation teams manage estimating, sales, and project workflows more efficiently. Our Professional Services team supports customers through software deployment, configuration, data conversion, training, and ongoing improvements to ensure they get lasting value from the platform.

WeSuite is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages.

The Opportunity

We're looking for a Client Solutions Manager to own customer implementations from the first welcome through go-live and handoff to Support. You'll act as a strategic partner to clients, understanding their goals, helping solve challenges, and bringing together the right people and resources to keep each implementation moving successfully. You'll combine strong project ownership with thoughtful client guidance, aking sure customers feel supported and confident throughout the process.

Location: United States (remote), with the opportunity to work hybrid if you're based around White Plains.

The salary range for this role is $70,000-77,000 USD per year. Final compensation will be determined based on experience and skills.

What You'll Own

Lead client implementations end to end

• Manage multiple client projects from kickoff through go-live and handoff.

• Build and maintain clear plans covering scope, timelines, milestones, responsibilities, and risks.

• Keep projects moving through regular follow-up and proactive issue resolution.

Be the client's main point of contact

• Lead weekly client meetings and maintain clear, professional communication throughout the engagement.

• Understand each client's workflows, goals, and requirements and translate them into actionable plans.

• Coordinate configuration, document collaboration, testing, training, feedback, and go-live preparation.

Connect clients with the right WeSuite resources

• Coordinate across Professional Services, Support, Sales, Product, QA, Development, and technical specialists.

• Bring in technical resources when needed while continuing to own the overall client relationship.

• Support pre-sales conversations by helping scope projects, estimate service needs, and provide implementation expertise.

What We're Looking For

• 3+ years of experience managing software implementations, Professional Services projects, Project Management, or similar client-facing technology initiatives.

• Strong project management skills and experience managing several priorities and stakeholders at once.

• A proactive mindset: you follow up, identify problems early, and take action without waiting for direction.

• Strong client communication, presentation, organization, and relationship-building skills.

• Enough technical curiosity to troubleshoot issues independently and learn complex software.

• Comfortable using AI tools to research, analyze information, document work, automate and solve problems.

Strongly Preferred

• Experience with enterprise software or SaaS.

• Experience with Monday.com or similar project-management tools.

• SQL or data-analysis experience.

Why WeSuite?

• Own the full client journey: You'll have clear responsibility for engagements from kickoff through successful delivery.

• Make a visible impact: WeSuite is a small team, so your initiative and ideas can directly improve how projects are delivered.

• Work closely across the business: You'll collaborate directly with clients, Sales, Product, Support, and technical teams.

• Improve how the team works: You'll have room to challenge existing processes and introduce better tools, automation, and ways of working.

Join Us

Join WeSuite and take ownership of the client experience, helping customers move from signed agreement to successful implementation with confidence.

We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process.

Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.

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