Client Solutions Lead, AI Transformation

Adelphi Group; United States; On-site; USD 150,000 - 165,000; Full time

Job summary

Omnicom seeks a Senior Project Manager: AI Transformation to lead AI-centric business process transformations across client and agency teams. You will bridge emerging AI tools with day-to-day workflows, manage UAT, and drive adoption and governance in a fast-paced environment.

You will report to the central AI Transformation team and be accountable for adoption rates, process efficiencies, and outcomes-based integration results, influencing senior stakeholders and cross-functional partners

Qualifications

• 8–12+ years of experience in program delivery, project management, or operations within media technology, agency environments, ad tech, or enterprise AI solution deployment.
• Expert-level stakeholder management with a proven track record of influencing senior executives and C-suite leadership.
• High cognitive agility and technical curiosity with deep practical experience using leading LLMs, AI agents, and productivity copilots.
• Absolute mastery of project management frameworks and modern collaboration tools (e.g., Airtable, Smartsheet, Jira); strong financial acumen including business case formulation and cost-value tracking.
• Deep comprehension of media planning, buying, and creative workflows, including data integrations, ad operations, and cross-channel platforms.

Responsibilities

• Serve as the primary voice of the user (client teams) within the AI Transformation team, aligning central product capabilities to agency use cases and client deliverables.
• Aggregate and synthesize client feedback to derive actionable insights that influence future product and feature roadmaps.
• Lead end-to-end rollouts of new AI-driven experiences and UAT phases, partnering across teams to identify bottlenecks and optimize processes.
• Enforce governance and compliance protocols regarding data sharing and agent configurations across client-facing stakeholders.
• Translate agency feedback into engineering requirements with Product and Engineering partners to drive upgrades and releases.
• Staff learnings by conducting post-mortems and updating client playbooks with best practices.

Skills

Stakeholder mgmt

PM frameworks

Technical curiosity

LLMs & AI

Cost tracking

Tools

Airtable

Smartsheet

Jira

Job description

Agency:

Omni

Job Function:

Consulting

Job Subfunction:

Business and Change Consulting

Job Description:

AboutUs

Omni is our industry-leading, AI-powered Intelligence Platform. By uniting data, creativity and technology across our workflows and capabilities, we can deliver more, better, and faster than ever before.Built on the world’s largest data layer, we enable agencies to create next-generation marketing and sales plans with unparalleled intelligence. With global teams across the Americas, Europe, and APAC, we offer meaningful work, growth opportunities, and the support to excel.

The Opportunity

As the Senior Project Manager: AI Transformation , you will lead the charge in delivering AI-centric business process transformation across our client and agency teams. You will act as the vital bridge between emerging agentic technologies and day-to-day agency workflows—partnering with teams to seamlessly integrate AI tools, set operational expectations, manage User Acceptance Testing (UAT), and accelerate adoption. Reporting into the central AI Transformation team, you will hold direct accountability for adoption rates, process efficiencies, and outcomes-based integration results.

Key Responsibilities

• Serve as the primary voice of the user (client teams) within the AI Transformation team, aligning central product capabilities directly to agencyteamuse cases and client deliverables.

• Aggregate and synthesize client feedback to derive actionable user insights that directly influence future product and feature roadmap development.

• Lead end-to-end rollouts of new AI-driven experiences and UAT phases, working cross-functionally toidentifyworkflow bottlenecks andoptimizeexisting processes.

• Enforce rigid governance and compliance protocolsregardingkey data sharing and agent configurations across all client-facing stakeholders.

• Drive prioritization for upgrades, migrations, and feature releases by translating agency feedback into engineering requirements with Product and Engineering partners.

• Institutionalize key learnings by conducting structured post-mortems and updating client playbooks with robust best practices.

• Proactively evolve agency workflows as generative and agentic technologies advance, keeping client teams at the forefront of marketing innovation.

• Support teams transitioning tonew technology by distilling complex, technical platform features into simple, practical, and highly digestible solutions.

• Translate abstract technical capabilities into compelling, business-focused use cases thatdemonstrateclear, outcomes-based ROI.

• Communicate crisply and strategically with executive leaders, clients, and corporate sponsors, managing risks and escalations with absolute poise.

• Partner closely with client accounts to author high-impact case studies thatshowcaseOmnicom as the industry pioneer in AI-driven agency performance.

Qualification and Leadership Qualities

• 8–12+ years of experience in program delivery, project management, or operations within media technology, agency environments, ad tech, or enterprise AI solution deployment.

• Expert-level stakeholder management with a proventrack recordof influencing senior executives and C-suite leadership.

• High cognitive agility and technical curiosity with deep practical experienceutilizingleading LLMs, AI agents, and productivity copilots.

• Absolute mastery of project management frameworks and modern collaboration tools (e.g.,Airtable, Smartsheet, Jira); strong financial acumen including business case formulation and cost-value tracking.

• Deep comprehension of media planning, buying, and creative workflows , including data integrations, ad operations, and cross-channel platforms.

• A proven ability to navigate large, matrixed organizations ,managingambiguity and making sound, high-stakes trade-off decisions.

• Prior experience within a major agency holding company or large-scale digital agency network (highly preferred).

$150,000 - $165,000 USD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with your Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.