Director, AI Training & Development

Omnicom; Jersey City (NJ); Hybrid; USD 150,000 - 160,000; Full time

Benefits offered by this job

In-office 3 days/week

Job summary

Omnicom seeks a Director of AI Training & Development to design, orchestrate, and scale enterprise-wide upskilling across its global agencies. You will lead with a strong focus on adoption of generative AI tools, and develop curricula that translate complex technology into actionable workflows.

The role requires 10+ years in instructional design or related leadership in media/advertising, with proven cross-functional influence, executive communication, and hands-on AI experience.

Qualifications

• 10+ years in instructional design, talent enablement, learning & development, or senior agency operations within media, marketing, or ad tech networks.
• 2+ years hands-on experience architecting workflows using generative and agentic AI tools (prompting structures, custom GPTs, automated workflows).
• Strong ability to translate complex technical concepts into accessible, engaging curricula.
• Excellent presentation and visual communication skills with a track record of interactive learning modules and digital training collateral.
• Strong organizational and leadership skills, able to mobilize cross-functional teams without direct reporting authority.

Responsibilities

• Own and achieve core training KPIs including employee reach, session delivery, and platform adoption across network businesses.
• Serve as premier AI advisory resource for business unit leaders and enterprise client-service teams.
• Collect training feedback and funnel insights to Product and Engineering for roadmap planning and feature releases.
• Establish UAT strategy and quality gates for training programs and ensure brand consistency.
• Synchronize AI narratives and use cases in coordination with product training teams.
• Design, build, and distribute interactive training materials with hands-on, simulated experiences for varied technical levels.
• Iterate curricula to reflect changes in internal tooling and external model partnerships.
• Present clearly to executives, managing risks, adoption barriers, and training escalations.

Skills

Instructional design

Talent enablement

Learning & development

Agency operations

Generative AI

Prompting strategies

Tools

Custom GPTs

Automated workflows

Job description

Director, AI Training & Development

Hybrid

Jersey City, New Jersey, United States of America

Full time

Agency: Omni

Job Function: Consulting

Job Subfunction: Business and Change Consulting

Job Description

About Us

Omni is our industry-leading, AI-powered Intelligence Platform. By uniting data, creativity and technology across our workflows and capabilities, we can deliver more, better, and faster than ever before. Built on the world's largest data layer, we enable agencies to create next-generation marketing and sales plans with unparalleled intelligence. With global teams across the Americas, Europe, and APAC, we offer meaningful work, growth opportunities, and the support to excel.

The Opportunity

As the Director, AI Training & Development, you will design, orchestrate, and scale enterprise-wide upskilling and training programs across Omnicom’s global agencies and connected capabilities. You will quickly establish yourself as a primary expert on Omnicom's proprietary tool suite, partner platforms, and advanced generative features. Your mission is to facilitate accelerated, advanced AI tool adoption, ensuring that our experts are equipped to transform traditional workflows and continuously adapt to the rapid evolution of agentic and model capabilities.

Key Responsibilities

• Own and achieve core training KPIs, including employee reach, session delivery, agentic usage rates, and broad-scale platform adoption across all network businesses.
• Serve as the premier AI advisory resource for business unit leaders, capability leads, and enterprise client-service teams.
• Systematically collect training feedback and operational user pain points, funneling these insights back to Product and Engineering to inform roadmap planning, upgrades, and feature releases.
• Establish UAT strategy and quality gates for training programs, ensuring deep educational readiness, operational standards, and brand consistency.
• Synchronize connected AI narratives and specific, role-based use cases in tight coordination with Omni product training teams.
• Design, build, and distribute interactive training materials that provide hands-on, simulated experiences tailored to users of all technical skill levels.
• Continuously iterate training curricula to reflect live changes in internal tooling, external model partnerships, and emergent agentic technology.
• Present clearly and concisely to executive stakeholders, managing program risks, adoption barriers, and training escalations with high professional composure.
• Cultivate an internal community of practice where specialized super-users can share success tactics and workflow shortcuts to accelerate peer-to-peer training.

Qualification and Leadership Qualities

• 10+ years of experience in instructional design, technical talent enablement, learning & development, or senior agency operations within media, marketing, or ad tech networks.
• 2+ years of practical, hands-on experience architecting workflows using generative and agentic AI tools (including prompting structures, custom GPTs, and automated workflows).
• Deep instructional curiosity and a strong passion for translating complex technical concepts into accessible, engaging, and action-oriented curricula.
• Excellent presentation and visual communication skills, with a track record of designing interactive learning modules, video assets, and digital training collateral.
• Strong organizational and leadership skills, with a proven capability of mobilizing cross-functional, highly matrixed teams without direct reporting authority.

$150,000 - $160,000 USD

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.