Client Solutions Director

Two Chairs; San Francisco (CA); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Equity in a high-growth startup

Paid time off including holidays and冬季

Comprehensive medical, dental, and VIs

401(k) retirement options

Work from home reimbursement

Productivity & Wellness stipend

Healthcare FSA/HSA contributions

Paid parental leave

Job summary

Two Chairs is seeking a Client Solutions Director to join our Growth organization, guiding health plan implementations from sales through launch and partnering on scalable solutions initiatives across clients.

The ideal candidate combines health plan expertise, strategic problem solving, and strong executive communication, with a track record of cross-functional influence and delivering complex enterprise implementations.

Qualifications

• Deep experience implementing solutions with health plans and healthcare operations.
• Proven project management of complex enterprise implementations.
• Strategic, analytical thinker who can navigate ambiguity.
• Excellent executive communication and influencing skills.
• Data-driven with ability to translate data into insights.
• Aligned with the company's mission in mental health access.

Responsibilities

• Guide client and internal teams through the health plan implementation process from late-stage deal cycles to go-live.
• Lead end-to-end onboarding for large-scale health plan partners.
• Identify bottlenecks and drive rapid mitigation strategies before go-live timelines.
• Establish implementation governance structures and cross-functional alignment.
• Lead post-launch transition to Account Management and monitor health metrics.
• Support cross-payer initiatives and strategic projects as they arise.
• Develop scalable playbooks, SOPs, and toolkits for future implementations.

Skills

Health plan expertise

Project management

Strategic agility

Executive communication

Analytical fluency

Mission alignment

Tools

Looker

Excel

SQL

Google Sheets

Job description

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare.

One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role.

About the role

Two Chairs is seeking a highly strategic and operational Client Solutions Director to join our Growth organization. This role will 1) guide client and internal functional teams through the health plan implementation process, from early in the sales cycle through an initial launch period, and 2) partner on solutions initiatives across clients.

The ideal candidate for this role is organized, proactive, has an understanding of all stages of a health plan relationship, comfortable leading client conversations, and skilled at building relationships both internally and externally. You have great project management skills, are effective at working cross-functionally, and are able to influence without authority. Lastly, you’re a creative problem solver and effective at reaching agreement through negotiation.

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare.

One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role.

About the role

Two Chairs is seeking a highly strategic and operational Client Solutions Director to join our Growth organization. This role will 1) guide client and internal functional teams through the health plan implementation process, from early in the sales cycle through an initial launch period, and 2) partner on solutions initiatives across clients.

The ideal candidate for this role is organized, proactive, has an understanding of all stages of a health plan relationship, comfortable leading client conversations, and skilled at building relationships both internally and externally. You have great project management skills, are effective at working cross-functionally, and are able to influence without authority. Lastly, you’re a creative problem solver and effective at reaching agreement through negotiation.

Core Areas of Responsibility

Health Plan Implementation & Partner Solutioning (80%)

• Requirements Alignment: Partner with Sales during late-stage deal cycles to scope technical/operational feasibility and present implementation capabilities to prospective payer executives. Define operational workflows, data integrations, and clinical referral pathways.
• Lead Complex Onboarding: Direct end-to-end implementation for large-scale, enterprise health plan partners from contract negotiation to go-live.
• Issue & Risk Resolution: Proactively identify bottlenecks, technical blockers, or regulatory constraints and drive rapid mitigation strategies before go-live timelines are impacted.
• Cross-Functional Governance: Establish implementation governance structures, drive cross-functional alignment, and maintain executive sponsor visibility.
• Post-Launch Optimization: Lead post-launch transition to Account Management, monitor health metrics during stabilization phases, and identify opportunities for line-of-business expansion.
• Cross-Payer Initiative Support: Pitch in flexibly to support and contribute to cross-payer initiatives and strategic projects as they arise across the organization.

Scalable Process Building & Playbook Development (20%)

• Implementation Process Scaling: Capture key learnings during the implementation process and make sure lessons are applied to future client implementations. Assist with improving the documentation and standardization of Two Chairs processes and best practices.
• Develop Playbook: Build reusable implementation playbooks, toolkits, and standard operating procedures (SOPs) to increase the effectiveness of implementations.

Impact and Success Indicators

Where you’ll make an impact in the first 90 days:

• Establish Cross-Functional Rapport: Build collaborative, high-trust partnerships with internal team leads.
• Lead Active Implementations: Take ownership of ongoing or upcoming health plan partner launches, immediately establishing a project charter and governance.
• Audit & Standardize Playbooks: Conduct a comprehensive assessment of current implementation workflows and establish standardized project management structures.

Where you’ll make an impact in the first year:

• Flawless Health Plan Launches: Successfully launch enterprise health plan partnerships on time and within scope, driving immediate access for members.
• Expand Footprint: Directly influence revenue growth by expanding partner integration pathways (e.g., expanding into new geographic markets or lines of business).
• Build Scalable Infrastructure: Develop a scalable Client Solutions toolkit that cuts partner onboarding time and improves operational predictability.

We’re looking for someone with:

• Deep Health Plan & Healthcare Expertise: Deep experience working to implement solutions with health plans. Demonstrated expertise in health plan operations, including eligibility integration, claims/billing workflows, utilization management, network operations, and compliance.
• Mastery in Project Management: Proven track record of managing highly complex, multi-stakeholder enterprise implementations from strategy through post-launch stabilization. Mastery of project management tools and methodologies.
• Strategic Agility & Problem Solving: Strategic mindset—able to navigate ambiguity, structure unstructured problems, evaluate risks, and make sound decisions in fast-paced startup environments.
• Executive Communication & Influence: Exceptional written, verbal, and visual communication skills. Comfort presenting to key stakeholders at major health plans and leading joint steering committees.
• Analytical Fluency: Data-driven orientation with proficiency in translating complex data into strategic insights (familiarity with tools like Looker, Excel, SQL, Google Sheets).
• Mission Alignment: Passion for mental health access and alignment with Two Chairs’ core values.

Compensation & Benefits

The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $160,000 and $180,000 base salary, plus a bonus based on growth and key objectives.

Additional perks and benefits:

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• 401(k) Retirement savings options
• One-time $200 Work from Home reimbursement
• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Paid parental leave

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.