Client Solutions Coordinator

Socket.dev; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Safe & Sick Time

Parental leave

Paid time off

Donation matching

401(k) match

Tuition reimbursement

Job summary

PCI is seeking a Client Solutions Coordinator to join our team in Southern NV, Las Vegas area. The role focuses on resolving escalated issues, supporting daily client service operations, and assisting team members to ensure efficient workflows. In-office requirements apply with a Tuesday–Saturday shift in the Las Vegas area.

You’ll grow your leadership and problem‑solving skills while contributing to client success and internal teams in a fast‑paced, team‑oriented environment.

Qualifications

• High School diploma, GED, or a minimum of 4 years equivalent experience.
• Lead type of role experience.
• Experience with escalated levels of responsibility in prior position.
• Strong communication skills with a high level of client support.

Responsibilities

• Troubleshoots and resolves escalated application and contracting issues and questions.
• Assists employees with department processes, procedures, and technical needs.
• Provides overall daily support and presence for department team members.
• Monitors outbound queues while adjusting and delegating queues as needed.

Skills

Leadership experience

Customer service

Communication skills

High school diploma / GED

4+ years experience

Education

High School Diploma or GED

Job description

Client Solutions Coordinator

Must be in Southern NV and have reasonable commute to Las Vegas, NV due to in-office requirements.

SCHEDULE: Full-Time, Tuesday-Saturday, 1:00pm – 10:00pm PST

COMPENSATION: The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, qualifications and other job-related reasons.

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact while growing your career in a fast-paced, team-oriented environment? PCI is seeking a Client Solutions Coordinator who is detail-oriented, customer-focused, and passionate about delivering exceptional service. In this role, you'll resolve escalated issues, support daily client service operations, assist team members, and help ensure efficient workflows.

This is an exciting opportunity to expand your leadership and problem-solving skills while contributing to the success of both our clients and internal teams.

WHAT YOU’LL DO

• Troubleshoots and resolves escalated application and contracting issues and questions.
• Assists employees with department processes, procedures, and technical needs.
• Provides overall daily support and presence for department team members.
• Monitors outbound queues while adjusting and delegating queues as needed.

WHAT WE’RE LOOKING FOR

Must-Have Qualifications:

• High School diploma, GED, or a minimum of 4 years equivalent experience.
• Proven experience in a lead type of role.
• Previous experience with escalated levels of responsibility in prior position.
• Strong communication skills with a high level of client support.

Nice to have but not Required!

• Minimum of 1-year relevant working experience.
• Previous experience in a call center environment.
• Previous Customer Service experience.

LOCATION & WORK SETTING

• Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144
• Schedule: Full-Time, Tuesday-Saturday 1:00pm – 10:00pm PST

COMPETITIVE COMPENSATION & BENEFITS

COMPENSATION: The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, qualifications and other job-related reasons.

PCI offers competitive and comprehensive benefits including medical, dental, vision, short-term disability, long-term disability, and voluntary benefits.

Additional Perks that Go the Extra Mile:

Annual Discretionary Bonus

• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at [e-mail].