Support Associate (Spanish Bilingual)

Preferred Credit, Inc.; Saint Cloud (MN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Annual Discretionary Bonus

Earned Safe & Sick Time (ESST)

Paid Time Off (PTO) & 8 Paid Holidays

401(k) Match – 100% of deferrals up to

Job summary

Preferred Credit, Inc. is hiring a Client Solutions Associate in Central Minnesota with in-office requirements. You will be the primary contact for inbound calls and digital submissions, ensuring accurate loan details and clear explanations of financing terms.

You will troubleshoot application issues, provide proactive customer service, and strive for seamless client experiences. Eligible for bilingual pay and a comprehensive benefits package in a service-driven environment.

Qualifications

• High School diploma or GED is required.
• Experience in customer service or client-facing role.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary contact for inbound calls, applications, and electronic submissions.
• Explain financing terms clearly and verify client identities to build trust.
• Provide real-time technical assistance and troubleshoot application/contract issues.
• Resolve account questions, concerns, and disputes promptly and professionally.
• Review loan and contract details for accuracy and customer satisfaction.

Skills

Customer-focused

Detail-oriented

Effective communicator

Proactive problem-solver

Spanish fluency

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Description

Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.

COMPENSATION: Starting Pay $21.00 – $24.25 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact by creating positive client experiences while growing your skills in a dynamic, service-focused environment? PCI is seeking a Client Solutions Associate who is customer-focused, detail-oriented, an effective communicator, and a proactive problem-solver. This individual will be excited to support clients, troubleshoot application and account issues, explain financing terms clearly, and provide responsive and knowledgeable service.

This is an exciting opportunity to strengthen your customer service and problem-solving skills, gain hands-on experience in financial services, and contribute to PCI’s success by helping create a seamless experience for every client.

WHAT YOU’LL DO

• Serves as the primary point of contact for inbound calls, phone applications, and electronic credit submissions.
• Verifies client identities and clearly explains financing terms to build trust and understanding.
• Provides real-time technical assistance and troubleshooting for customers navigating application and contract issues.
• Delivers exceptional service by resolving account questions, concerns, and disputes promptly and professionally.
• Reviews and confirms loan and contract details to ensure accuracy and customer satisfaction.

WHAT WE’RE LOOKING FOR

Must-Have Qualifications:

• High School diploma or GED.
• Previous experience in customer service or client-facing role.
• Excellent communication skills, both verbal and written.

Nice to have but not Required!

• Experience in a call center or with high-volume support.
• Proficiency in Microsoft Office software.

LOCATION & WORK SETTING

• Work Setting: In-Office

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $21.00 – $24.25 per hour.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Bilingual Pay: Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency! Bilingual fluency in Spanish and English with Strong written and verbal communications skills.

PCI offers competitive and comprehensive benefits including medical, dental, vision, short-term disability, long-term disability, and voluntary benefits.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Time Off (PTO) & 8 Paid Holidays
• 401(k) Match – 100% of your deferrals up to 5%

HOW TO APPLY

It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at [e-mail].

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.