Enterprise Implementation & Adoption Lead

MaintainX; Austin (TX); On-site; USD 78,000 - 129,000; Full time

Job summary

MaintainX, a leading enterprise software platform, seeks an Enterprise Implementation Consultant in Austin, TX. You will lead multi-phase deployments, partner with customers, and drive adoption across teams, ensuring a smooth onboarding experience.

You will train client teams, manage expectations, and collaborate with internal product, sales, and success teams. A strong engineering background and quick product mastery are essential for success.

Qualifications

• Experience supporting enterprise customers in software implementation, onboarding, or operations.
• Experience managing complex implementations with multiple stakeholders.
• Bachelor-level engineering degree or equivalent practical experience.
• Excellent communication, presentation, and client relationship skills.
• Ability to learn MaintainX product quickly and become an expert.

Responsibilities

• Manage complex, multi-phase enterprise software implementations and drive successful deployments.
• Lead customer interactions and communications to maximize product value and adoption.
• Serve as the client manager during implementation to align with business operations and end-user needs.
• Deliver formal training to client project teams and end-users.
• Provide knowledge transfer to internal teams during onboarding.
• Provide product and best-practice guidance to clients and support teams.
• Track and communicate client issues and proactively troubleshoot.
• Manage multiple accounts, deadlines, and milestones across projects.
• Demonstrate industry knowledge through workflow recommendations and operational insights.
• Collaborate with product, sales, and account management teams on initiatives.

Skills

Enterprise software implementations

Stakeholder management

Training delivery

Customer onboarding

Cross-functional collaboration

Education

BEng degree or equivalent years of experience

Job description

MaintainX, a leading enterprise software platform, seeks an Enterprise Implementation Consultant in Austin, TX. You will lead multi-phase deployments, partner with customers, and drive adoption across teams, ensuring a smooth onboarding experience.

You will train client teams, manage expectations, and collaborate with internal product, sales, and success teams. A strong engineering background and quick product mastery are essential for success.