Client Solutions Architect - Implementation & PM Lead

TransPerfect; New York (NY); On-site; CAD 70,000 - 120,000; Full time

Job summary

TransPerfect is seeking a Solutions Engineer in Canada to join the Solutions Engineering team. You will gather client requirements, draft implementation plans, and drive GlobalLink product configurations with client teams.

You will act as the main technical contact, troubleshoot issues, mentor junior staff, and contribute to product enhancements based on client feedback. This role requires strong communication and project management skills.

Qualifications

• Bachelor's degree or equivalent is required.
• 2–3 years of experience in a client-facing role.
• Project management and client solution implementation experience.
• Investigation and troubleshooting skills.
• Excellent written and verbal English communication skills.
• Strong interpersonal skills.
• Effective time management skills.
• Excellent problem solving and analytical skills.
• Collaborative attitude and willingness to work with cross-functional teams.
• Project management skills are a plus.
• Good documentation skills.
• Knowledge of Language Technology including CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Translation Memory Tools.

Responsibilities

• Gather and analyze configuration requirements from clients.
• Draft project plans with implementation details and timelines, including risk analysis.
• Ensure the deadlines of the implementation timeline are met.
• Coordinate with clients’ internal teams during GlobalLink product implementation.
• Execute and verify configuration tasks in GlobalLink tools based on client requirements.
• Act as the primary technical contact and escalation point for clients.
• Assist the support team with client configuration issues.
• Mentor new team members as needed.
• Prepare trainings and procedures to contribute to team improvement.
• Contribute to internal projects.
• Complete all other tasks assigned by the manager/supervisor.

Skills

Client communication

Project management

Troubleshooting

English proficiency

Interpersonal skills

Time management

Problem solving

Collaborative attitude

Documentation

Mentoring

Training

Language Technology knowledge

Education

Bachelor's degree

Tools

CAT Tools

Translation Environments

Translation Portals

Localization Tools

Machine Translation

Post-Editing

Terminology Tools

Translation Memory Tools

Job description

TransPerfect is seeking a Solutions Engineer in Canada to join the Solutions Engineering team. You will gather client requirements, draft implementation plans, and drive GlobalLink product configurations with client teams.

You will act as the main technical contact, troubleshoot issues, mentor junior staff, and contribute to product enhancements based on client feedback. This role requires strong communication and project management skills.