Solutions Architect

TransPerfect; Boston (MA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Birthday off

TransPerks program

Job summary

TransPerfect in Boston is seeking a Solutions Engineer to work with the Solutions Engineering team to gather and analyze client configuration requirements for GlobalLink implementations.

You will draft project plans, manage timelines, and coordinate with client teams to ensure on-time delivery, while serving as the technical lead and primary escalation point.

Candidates should have a Bachelor's degree and 2–3 years in a client-facing role, plus experience with CAT tools and translation platforms.

Qualifications

• Bachelor's degree or equivalent.
• 2–3 years in a client-facing role.
• Project management and client solution implementation experience.
• Investigation and troubleshooting skills.
• Excellent written and verbal English communication.
• Strong interpersonal and time management skills.
• Analytical and problem-solving abilities.
• Collaborative attitude and documentation skills.
• Knowledge of CAT tools, translation environments, localization tools, MT, post-editing and TM tools.

Responsibilities

• Gather and analyze configuration requirements from clients.
• Draft project plans with implementation details and timelines.
• Ensure deadlines of the implementation timeline are met.
• Coordinate with client internal teams for GlobalLink product implementation.
• Execute and verify configuration tasks in GlobalLink tools.
• Serve as the primary technical contact and escalation point for clients.
• Assist the support team with client configuration issues.
• Work with Product Management to report issues and request new features.
• Mentor new team members and prepare trainings.
• Contribute to internal projects and other tasks as assigned.

Skills

Client-facing

Project management

English communication

Time management

Analytical skills

Problem solving

Collaboration

Documentation skills

Interpersonal skills

Education

Bachelor's degree

Tools

CAT tools

Translation environments

Translation portals

Localization tools

Machine translation

Post-editing

Terminology & TM tools

Job description

Who We Are:

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 160 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 6,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

What You Will Be Doing:

• Work in conjunction with the Solutions Engineering team to gather and analyze configuration requirements from clients
• Draft project plans containing the implementation details and timelines, including risk analysis
• Ensure the deadlines of the implementation timeline are met
• Coordinate with the clients´ internal teams while overseeing GlobalLink product implementation
• Execute and verify the configuration tasks in GlobalLink tools based on client requirements
• Act as the primary technical point of contact and point of technical escalation for clients
• Assist the support team with any client configuration issues
• Be involved in the life cycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure
• Become the spokesperson of the team for one or more of our products if desired
• Mentor new team members as needed
• Prepare trainings and procedures to contribute to the continuous improvement of the team's work
• Contribute to internal projects
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Your experience includes:

• Minimum of Bachelor's degree or it’s equivalent
• Minimum of 2-3 years of experience in a client-facing role
• Project management and client solution implementation experience
• Investigation and troubleshooting skills
• Excellent written and verbal English communication skills
• Strong interpersonal skills
• Effective time management skills
• Excellent problem solving and analytical skills
• Collaborative attitude
• Project management skills
• Good documentation skills
• Good knowledge of Language Technology including CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Terminology and Translation Memory Tools

Desired Skills & Experience

• Willingness to travel to client workshops or meetings
• Experience working in a multicultural environment
• Ability to work with remote teams using online messaging
• Celebrate diversity and embrace new ideas and differing perspectives
• Be financially responsible and make sound financial decisions
• Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP [Hybris], Magento, etc.) and other Content Management Systems (Veeva, Contentful, etc.)
• Experience with Corrective and Preventive Action processes
• Foreign language ability a plus

Why TransPerfect:

For more than 25 years, TransPerfect has honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.