Solutions Architect

TransPerfect; New York (NY); Presencial; CAD 70.000 - 120.000; Jornada completa

Descripción de la vacante

TransPerfect is seeking a Solutions Engineer in Canada to join the Solutions Engineering team. You will gather client requirements, draft implementation plans, and drive GlobalLink product configurations with client teams.

You will act as the main technical contact, troubleshoot issues, mentor junior staff, and contribute to product enhancements based on client feedback. This role requires strong communication and project management skills.

Formación

• Bachelor's degree or equivalent is required.
• 2–3 years of experience in a client-facing role.
• Project management and client solution implementation experience.
• Investigation and troubleshooting skills.
• Excellent written and verbal English communication skills.
• Strong interpersonal skills.
• Effective time management skills.
• Excellent problem solving and analytical skills.
• Collaborative attitude and willingness to work with cross-functional teams.
• Project management skills are a plus.
• Good documentation skills.
• Knowledge of Language Technology including CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Translation Memory Tools.

Responsabilidades

• Gather and analyze configuration requirements from clients.
• Draft project plans with implementation details and timelines, including risk analysis.
• Ensure the deadlines of the implementation timeline are met.
• Coordinate with clients’ internal teams during GlobalLink product implementation.
• Execute and verify configuration tasks in GlobalLink tools based on client requirements.
• Act as the primary technical contact and escalation point for clients.
• Assist the support team with client configuration issues.
• Mentor new team members as needed.
• Prepare trainings and procedures to contribute to team improvement.
• Contribute to internal projects.
• Complete all other tasks assigned by the manager/supervisor.

Conocimientos

Client communication

Project management

Troubleshooting

English proficiency

Interpersonal skills

Time management

Problem solving

Collaborative attitude

Documentation

Mentoring

Training

Language Technology knowledge

Educación

Bachelor's degree

Herramientas

CAT Tools

Translation Environments

Translation Portals

Localization Tools

Machine Translation

Post-Editing

Terminology Tools

Translation Memory Tools

Descripción del empleo

Who We Are

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 160 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 6,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

What You Will Be Doing

• Work in conjunction with the Solutions Engineering team to gather and analyze configuration requirements from clients


• Draft project plans containing the implementation details and timelines, including risk analysis


• Ensure the deadlines of the implementation timeline are met


• Coordinate with the clients’ internal teams while overseeing GlobalLink product implementation


• Execute and verify the configuration tasks in GlobalLink tools based on client requirements


• Act as the primary technical point of contact and point of technical escalation for clients


• Assist the support team with any client configuration issues


• Be involved in the life cycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure


• Become the spokesperson of the team for one or more of our products if desired


• Mentor new team members as needed


• Prepare trainings and procedures to contribute to the continuous improvement of the team's work


• Contribute to internal projects


• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Who We Are Looking For

Your experience includes:

• Minimum of Bachelor's degree or it’s equivalent


• Minimum of 2-3 years of experience in a client-facing role


• Project management and client solution implementation experience


• Investigation and troubleshooting skills


• Excellent written and verbal English communication skills


• Strong interpersonal skills


• Effective time management skills


• Excellent problem solving and analytical skills


• Collaborative attitude


• Project management skills


• Good documentation skills


• Good knowledge of Language Technology including CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Terminology and Translation Memory Tools

Desired Skills & Experience

• Willingness to travel to client workshops or meetings


• Experience working in a multicultural environment


• Ability to work with remote teams using online messaging


• Celebrate diversity and embrace new ideas and differing perspectives


• Be financially responsible and make sound financial decisions


• Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP [Hybris], Magento, etc.) and other Content Management Systems (Veeva, Contentful, etc.)


• Experience wi