Client Services Teller: Friendly Banking & Transactions

BankIowa; Amana (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

BankIowa is seeking a Client Servicing Teller (Tier I) in Iowa to deliver friendly client service, handle routine teller transactions, and support everyday banking needs. You will greet clients, protect confidential information, and guide customers to appropriate services while upholding best practices and security standards.

The role includes processing wires, supporting digital banking, and collaborating with colleagues to ensure accurate transactions and compliance with bank policies.

Qualifications

• High School diploma.
• Must be bondable.

Responsibilities

• Greet clients by name in a friendly, courteous and professional manner.
• Maintain confidentiality of customer and bank information.
• Understand Personal and Business Deposit bank products and services to readily answer basic account questions to assist bank customers.
• Communicate effectively with clients to identify needs and then utilize skills and tools to refer clients to the appropriate personnel for deposit accounts, loans, investments, insurance and cash management services.
• Assist clients with digital and e Banking products including telebanking, online banking and mobile banking products.
• Process wires.
• Communicate effectively with colleagues in all departments to collaboratively provide an outstanding client service.
• Solve client complaints to the client's satisfaction within BankIowa's guidelines.
• Process client's transaction requests accurately in compliance with established Best Practices.
• Utilize telephone etiquette techniques to professionally handle clients calls.
• Complete all specific client care duties as detailed on the CST training checklist.
• Respond to customer fraud issues following card procedures and ID Theft procedures.
• May be scheduled at another branch within the market as staffing needs warrant.
• Complete all Operational Duties as listed on the CST training checklist.
• Contribute to maintaining the professional appearance of bank premises and work areas.
• Follow bank policies and procedures for compliance relative to the functions of the position. Employee will also be responsible for completing applicable annual compliance training as required by compliance laws, regulations and bank policy.
• Comprehend and comply with all pertinent Bank Secrecy/OFAC/CIP policies and procedures. Complete annual training. Maintain awareness of customer expected and unexpected transaction habits. Report all anomalies to Bank Secrecy Act Officer.
• Perform miscellaneous duties as requested by supervisor relating to the bank and its functions. Other duties may be assigned.
• Participate in client functions and community service events as a bank representative.

Skills

Customer service

Education

High School diploma

Job description

BankIowa is seeking a Client Servicing Teller (Tier I) in Iowa to deliver friendly client service, handle routine teller transactions, and support everyday banking needs. You will greet clients, protect confidential information, and guide customers to appropriate services while upholding best practices and security standards.

The role includes processing wires, supporting digital banking, and collaborating with colleagues to ensure accurate transactions and compliance with bank policies.