Technician II Client Services

Lehigh-Valley-Health-Network; Allentown (Lehigh County); In loco; USD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

Lehigh Valley Health Network, Inc. is seeking a Technician II for Client Services to provide exceptional desktop support and deployment services in clinical, academic, and corporate settings.

You will diagnose problems, implement solutions, and coordinate with technical teams to ensure seamless service delivery. The role emphasizes delivering high-quality customer service, training junior technicians, and maintaining strong end-user communication to improve user experience in a fast-paced

Competenze

• High School diploma or GED required.
• 3 years related work experience in technical support or client services.
• Ability to apply logical steps to resolve issues and escalate when needed.
• Strong interpersonal skills to provide a positive support experience.
• Familiarity with ticketing systems and documentation workflows.

Mansioni

• Resolve escalated desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to the IT knowledge base.
• Provide training and guidance to junior technicians.
• Communicate effectively with end-users to ensure clarity and satisfaction.

Conoscenze

Customer service

Interpersonal skills

Problem solving

Clear communication

Formazione

High School Diploma/GED

Strumenti

ServiceNow

Citrix VDI

Descrizione del lavoro

Full-TimeDay ShiftDepartmentCSS-Info Services Customer ServiceShift DetailsDay Shift, Monday-Friday; 8:00a-4:30pJob IDwd-JR143639PostedNovember 5, 2026Technician II Client ServicesJoin a team that delivers excellence.Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.Join our team and experience firsthand what it's like to be part of a healthcare organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.Imagine a career at one of the nation's most advanced health networks.Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.LVHN has been ranked among the \"Best Hospitals\" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.SummaryResponsible for delivering exceptional support and assistance to clients and customers regarding technical products and services. Troubleshoots issues, provides guidance, and resolves technical inquiries to ensure customer satisfaction. Provides desktop support and equipment deployment services in clinical, academic, and corporate settings. Responds to support requests, diagnoses technical problems, offers solutions, and facilitates communication between clients and technical teams. Fosters strong client relationships, enhances user experience, and ensures the effective use of technology solutions.Job DutiesResolve escalated desktop, application, and connectivity issues.Perform software deployments, updates, and patching.Document solutions and contribute to the IT knowledge base.Provide training and guidance to junior techniciansCommunicate effectively with end-users to ensure clarity and satisfactionMinimum QualificationsHigh School Diploma/GED3 years related work experienceApply logical steps to resolve technical issues and escalate when necessaryStrong interpersonal skills to provide a positive support experienceUnderstanding of ticketing systems (e.g. ServiceNow) and workflow documentationHandle evolving technologies and processes (e.g. Citrix VDI desktop testing and FlexTG printer deployments)General awareness of IP addressing, connectivity troubleshooting, and basic network protocolsAdditional QualificationsPhysical DemandsLift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.https://youtu.be/GD67a9hIXUYLehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes..LocationLehigh Valley Hospital- Cedar Crest1200 S Cedar Crest Blvd, 18103-6202, Allentown, United States (Map)