Client Services Technician I - Lab Support

Quest Diagnostics Incorporated; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match

Paid time off

Education assistance

Job summary

Quest Diagnostics Incorporated in Indianapolis, IN is seeking a Client Service Tech Representative I to join a fast-paced team. This role handles customer inquiries, documents resolutions, and supports laboratory operations with accuracy and professionalism.

The position features a Monday to Friday schedule, a pay rate starting at $18.73 per hour, and opportunities for performance-based bonuses and career advancement through the Quest network.

Qualifications

• High School Diploma or Equivalent required.
• English language proficiency required.
• Three to five years of clinical laboratory or customer service experience preferred.

Responsibilities

• Answer incoming customer inquiries with courtesy using proper telephone etiquette.
• Troubleshoot inquiries and follow up on unresolved issues with customers.
• Document all contacts and resolutions accurately and in a timely manner.

Skills

Interpersonal skills

Communication skills

MS Office

Multitasking

Problem solving

Attention to detail

Confidentiality

Coaching others

Education

High School Diploma or Equivalent

Tools

Word

Excel

Job description

Quest Diagnostics Incorporated in Indianapolis, IN is seeking a Client Service Tech Representative I to join a fast-paced team. This role handles customer inquiries, documents resolutions, and supports laboratory operations with accuracy and professionalism.

The position features a Monday to Friday schedule, a pay rate starting at $18.73 per hour, and opportunities for performance-based bonuses and career advancement through the Quest network.