Client Services Team Lead — Elevate Customer Experience

EVERYTHING BUT THE HOUSE (EBTH); Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, life, &更多

401k retirement plan with companymatch

Paid Time off and holidays

Employee discount program

Job summary

Everything But The House (EBTH) in Cincinnati, OH seeks a Team Lead, Client Services to guide a team of client services representatives delivering best-in-class service to buyers and sellers. You will speak as EBTH’s voice, build relationships with customers, and ensure high-quality resolutions and referrals.

The role emphasizes leadership in a fast-paced ecommerce setting, supervision experience, and a passion for world-class customer experience within EBTH’s distinctive marketplace.

Qualifications

• College degree or equivalent work experience.
• Minimum 2 years in sales or customer service roles.
• Prior supervisory or management experience preferred.

Responsibilities

• Partner with Client Services Manager to monitor current volume and hold team to SLAs
• Coach team members and communicate expectations
• Guide team in customer interactions, resolve issues, close sales, and request referrals
• Coordinate schedules and manage a CRM for leads, calls, opportunities, activities
• Manage escalations to ensure timely resolutions
• Participate in UAT and provide feedback to the Tech Team on site updates or errors
• Perform other duties as assigned.

Skills

De-escalation skills

Customer service leadership

Team leadership

Communication

CRM utilization

Google Suite

Sales awareness

Familiarity with ecommerce

Ambiguity tolerance

Sales/CS experience

Education

College degree or equivalent work experience

Tools

Salesforce

Job description

Everything But The House (EBTH) in Cincinnati, OH seeks a Team Lead, Client Services to guide a team of client services representatives delivering best-in-class service to buyers and sellers. You will speak as EBTH’s voice, build relationships with customers, and ensure high-quality resolutions and referrals.

The role emphasizes leadership in a fast-paced ecommerce setting, supervision experience, and a passion for world-class customer experience within EBTH’s distinctive marketplace.