Team Lead, Client Services — Elevate Customer Experience

EBTH, Inc.; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Paid time off

Employee discount

Job summary

Everything But The House (EBTH) is seeking a Team Lead, Client Services in the Cincinnati, OH area. You will oversee a dedicated team of Client Services Representatives, driving best-in-class experiences for EBTH buyers and sellers while acting as the voice of EBTH.

Reporting to the Sr. Director of Customer Service, you will coach, monitor performance, and guide escalations, while collaborating with the CRM and Tech teams to improve site updates and resolve issues.

Qualifications

• College degree or equivalent work experience.
• 2+ years in sales or customer service.
• Prior supervisory/management experience preferred.
• Familiarity with e-commerce and social media.

Responsibilities

• Lead a team of Client Services Representatives to meet SLAs.
• Coach team, monitor performance, and communicate expectations clearly.

Skills

Team leadership

Customer service

CRM management

Deescalation skills

Google Suite

Salesforce familiarity

Education

College degree or equivalent work experience

2+ years sales or customer service experience

Supervisory/management experience preferred

Tools

Salesforce

CRM software

Job description

Everything But The House (EBTH) is seeking a Team Lead, Client Services in the Cincinnati, OH area. You will oversee a dedicated team of Client Services Representatives, driving best-in-class experiences for EBTH buyers and sellers while acting as the voice of EBTH.

Reporting to the Sr. Director of Customer Service, you will coach, monitor performance, and guide escalations, while collaborating with the CRM and Tech teams to improve site updates and resolve issues.