Client Services & Talent Coordinator

Spectraforce Technologies, Inc.; Summit (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Unlimited PTO

Health, dental, & vision insurance

401(k) with company match

Gym membership reimbursement

Cell phone reimbursement

Job summary

SPECTRAFORCE is seeking a Client Services Coordinator to support their client accounts and assist with the interview process. The role involves screening candidates, coordinating interview logistics, and helping identify opportunities for revenue growth within existing accounts.

You will liaise with HR and onboarding teams, schedule and take notes for supplier calls, and maintain internal records to ensure smooth service delivery. A customer-focused attitude is essential.

Qualifications

• High School Diploma or GED required.
• At least 1 year of professional or customer service experience.
• Excellent written and verbal communication.
• Strong organizational and time-management skills.

Responsibilities

• Conduct candidate phone and/or video screenings, interview prep and debrief, as well as coaching of candidates.
• Independently review and qualify candidate resumes based on qualifications gained during client intake calls.
• Create interview packets, review interview schedules, and request interview feedback.
• Assist with scheduling and note-taking for supplier calls, as well as coordination of interview days and job fairs.
• Facilitate negotiations of pay and margins based on candidates and clients expectations.
• Follow standard operating procedures for client and update internal/HRIS systems accordingly.
• Serves as the first point of contact for associates regarding HR and workplace safety inquiries and concerns.
• Coordinate with Onboarding Team to provide background check updates to candidates while contributing to strong and consistent candidate engagement.
• Track and monitor client metrics to determine creative ways to improve processes for success.
• Conduct quality audits of delivery-team work performance to determine effectiveness of communication and areas of improvement.
• Seek out prospective business opportunities with existing clients.
• Utilize direct manager contacts to coordinate meetings for hiring managers to engage with account executives.
• Foster strong relationships with key stakeholders within existing accounts to understand their evolving needs.
• Act as a liaison between clients and internal teams to ensure seamless service delivery.
• Collaborate closely with the client services team to identify opportunities for revenue growth within existing accounts.
• Assist other team members as needed and perform other duties assigned.

Skills

Customer service

Communication

Organization

Time management

Education

High School Diploma or GED

Bachelor's Degree

Tools

HRIS systems

Job description

SPECTRAFORCE is seeking a Client Services Coordinator to support their client accounts and assist with the interview process. The role involves screening candidates, coordinating interview logistics, and helping identify opportunities for revenue growth within existing accounts.

You will liaise with HR and onboarding teams, schedule and take notes for supplier calls, and maintain internal records to ensure smooth service delivery. A customer-focused attitude is essential.