Strategic Accounts Coordinator

Spectraforce Technologies, Inc.; Raleigh (NC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Unlimited PTO

Health, dental, vision insurances

401(k) with employer matching

Job summary

Spectraforce Technologies, Inc. in Raleigh, NC seeks a Strategic Accounts Coordinator to support enterprise client accounts.

You will assist with interview coordination, resume reviews, candidate screenings, interview packets, and scheduling with MSP/procurement activities, while coaching candidates and coordinating with onboarding and HRIS updates. The role requires strong communication, organizational skills, and the ability to work in a fast-paced environment.

Qualifications

• High School Diploma/GED
• Minimum one (1) year of professional or customer service experience
• Strong work ethic and ability to work in a fast-paced, rapidly changing environment
• Excellent written and verbal communication
• Excellent organizational and time management skills

Responsibilities

• Support client manager on activities that directly impact their assigned enterprise client.
• Assist with scheduling and coordinating activities for team members on their client account.
• Support MSP and/or procurement related activities for designated accounts.
• Conduct candidate phone and/or video screenings, interview prep and debrief, coaching of candidates.
• Review and qualify candidate resumes based on client intake qualifications.
• Create interview packets, review schedules, and request feedback.
• Assist with scheduling and note-taking for supplier calls and interview days.
• Facilitate negotiations of pay and margins based on candidates and client expectations.
• Coordinate with onboarding team to update background checks and maintain candidate engagement.
• Perform quality audits of delivery-team work performance and identify improvements.

Skills

Excellent written and verbal comms

Organizational skills

Time management

Ability to work in fast-paced env

Customer service experience

Education

High School Diploma/GED

Bachelor's degree

Job description

Who We Are:

SPECTRAFORCE is a global talent solutions and IT services firm that helps people build meaningful careers while supporting Fortune 500 and high-growth organizations with their workforce needs. With delivery hubs across the U.S., Canada, Latin America, and India, we create opportunities to work on impactful projects in collaborative, global teams.

Powered by Leoforce, our AI talent intelligence platform, we enable smarter, faster, and more inclusive hiring - connecting the right talent to the right opportunities. As a certified minority-owned enterprise, we foster a people-first culture and deliver customized staffing and workforce solutions across technology, healthcare, finance, life sciences, and more. Founded in 2004, we believe that when forces align, futures thrive. Learn more at www.spectraforce.com

The Opportunity:

The Strategic Accounts Coordinator in Raleigh, NC will work closely with the designated team overseeing
our client accounts. This role is responsible for supporting various aspects of account management
including the interview process, assessing candidates qualifications and suitability for open positions, and various coordinating activities required within their strategic account.

Essential Functions:

• Support client manager on activities that directly impact their assigned enterprise client.
• Assist with various scheduling and coordinating activities for designated team members on their
  client account.
• Support the management of MSP and/or procurement related activities for designated accounts.
• Conduct candidate phone and/or video screenings, interview prep and debrief, as well as coaching
  of candidates.
• Independently review and qualify candidate resumes based on qualifications gained during client
  intake calls.
• Create interview packets, review interview schedules, and request interview feedback.
• Assist with scheduling and note-taking for supplier calls, as well as coordination of interview days
  and job fairs.
• Facilitate negotiations of pay and margins based on candidates and clients expectations.
• Follow standard operating procedures for client and update internal/HRIS systems accordingly.
• Coordinate with onboarding team to provide background check updates to candidates while
  contributing to strong and consistent candidate engagement.
• Conduct quality audits of delivery-team work performance to determine effectiveness of
  communication and areas of improvement.
• Utilize direct manager contacts to coordinate meetings for hiring managers to engage with account
  executives.
• Foster strong relationships with key stakeholders within existing accounts to understand their
  evolving needs.
• Act as a liaison between clients and internal teams to ensure seamless service delivery.
• Collaborate closely with the client manager to identify opportunities for revenue growth within existing accounts.
• Assist other team members as needed and perform other duties assigned.

Required Knowledge, Skills, and Experience:

• High School Diploma/GED
• Minimum one (1) year of professional or customer service experience
• Strong work ethic and ability to work in a fast-paced, rapidly changing environment
• Excellent written and verbal communication
• Excellent organizational and time management skills

Preferred Requirements:

• Bachelors degree

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer in close range (75-90% of time spent on computer and phone)
• Must be able to lift up to 25 pounds occasionally

Travel Requirements:

• Ability to travel up to 10% of the time

Exclusive Benefits:

• A strong cultural environment, recognized by Inc. Best Workplaces and Womens Choice Awards, with 72% female leadership.
• Unlimited PTO
• A comprehensive suite of health, dental, vision, and other insurances
• 401(k) plans with employer matching

Join Us:

• Eager to make a mark? Were thrilled to meet you! Start your journey to NEWJOBPHORIA. Lets embark on this exciting path together!

SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.

*Please note that exact benefits and salary amounts are dependent on location, years of experience, and other factors