Client Services Support Representative

Jobtailor; Chesterfield (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is seeking a skilled customer support specialist in Missouri to handle phone and email inquiries from healthcare clients. You will analyze issues, provide effective solutions, and ensure timely follow-up while maintaining confidentiality and complying with security policies.

Ideal candidates have 2+ years in telephone/virtual support, experience in doctors’ practices, strong keyboarding and multitasking abilities, and the capacity to work independently in a fast-paced environment.

Qualifications

• 2+ years of telephone and virtual support service experience.
• Experience working with doctors/physicians' practices.
• Advanced keyboarding skills.
• Advanced ability to operate keyboard and mouse.
• Intermediate computer navigation.
• Basic Microsoft Windows and Office experience.
• Ability to work independently with minimal to no supervision.
• Must have advanced telephone communication skills and the ability to deal with all levels of callers in a professional manner.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Promptly answer phone calls with professionalism.
• Respond promptly to customer emails.
• Analyze customer issues and determine effective solutions to resolve them.
• Timely and prompt follow-up with clients to communicate resolution and satisfaction.
• Coordinate with other team members to provide a client solution.
• Maintain confidentiality to ensure regulatory compliance and company security policies.
• Participate in company training and employee events.

Skills

Telephone support

Healthcare/doctor practice experience

Advanced keyboarding

Professional communication

Multitasking in fast-paced environment

Independent work

Tools

Windows

Microsoft Office

Job description

Responsibilities

• Promptly answer phone calls with professionalism
• Respond promptly to customer e-mails
• Analyze customer issues and determine effective solutions to resolve them
• Timely and prompt follow-up with clients to communicate resolution and satisfaction
• Coordinate with other team members to provide a client solution
• Maintain confidentiality to ensure regulatory compliance and company security policies
• Participate in company training and employee events

Requirements

• 2+ years of telephone and virtual support service experience
• Experience working with doctors/physicians' practices
• Advanced keyboarding skills
• Advanced ability to operate keyboard and mouse
• Intermediate computer navigation
• Basic Microsoft Windows and Office experience
• Ability to work independently with minimal to no supervision.
• Must have advanced telephone communication skills and the ability to deal with all levels of callers in a professional manner
• Ability to multitask in a fast-paced environment