Client Services Supervisor

System One; Miami (FL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Voluntary plans

401(k) plan

Job summary

System One in Miami, FL is seeking a Client Services Supervisor to oversee Housing Specialists and ensure timely, quality service delivery. You will monitor caseloads, provide coaching, and lead performance evaluations while ensuring compliance with program requirements and funding guidelines.

The role requires strong communication, leadership, and organizational skills, with at least 3 years in social services and 1 year in a supervisory capacity. Onsite work and a 40-hour week are expected.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree in Social Work, Human Services, or related field strongly preferred.
• Minimum of 3 years of experience in social services or housing programs, with at least 1 year in a supervisory or leadership role.
• Rent Calculation Certification is required.
• Strong understanding of housing systems, client-centered service delivery, and compliance requirements.

Responsibilities

• Oversee day-to-day activities of Housing Specialists within the housing services program.
• Monitor caseloads and service outcomes to meet program goals and client needs.
• Conduct regular one-on-one meetings, providing coaching and professional development.
• Complete annual performance evaluations and develop individualized plans.
• Ensure compliance with documentation, data entry, reporting, and funding guidelines.
• Assist with onboarding and training of new staff.
• Foster a positive team environment and retention.
• Serve as liaison between frontline staff and upper management.
• Participate in case reviews and interdepartmental coordination.
• Address escalated client issues and guide complex cases.
• Support quality assurance through audits and continuous improvement.
• Stay informed on housing policies and best practices.

Skills

Communication

Leadership

Organization

Education

Associate’s or Bachelor’s degree in Social Work, Human Services, or related field

Rent Calculation Certification

Tools

Case management systems

Microsoft Office Suite

Job description

Job Title: Client Services Supervisor
Location: Miami, FL
Type: Direct Hire
Compensation: $70,000.00 - $80,000.00
Work Model: Onsite - onsite
Hours: 40.0 hours per week

Client Services Supervisor Responsibilities

• Oversee the day-to-day activities of Housing Specialists within the housing services program, ensuring timely and effective service delivery to clients.
• Monitor caseloads and service outcomes to meet program goals and client needs.
• Conduct regular one-on-one meetings, providing coaching, training, and professional development opportunities.
• Complete annual performance evaluations and collaborate on individualized performance and development plans.
• Ensure compliance with all program requirements, including documentation standards, data entry, reporting, and funding guidelines.
• Assist with onboarding and training of new staff members.
• Foster a positive, collaborative team environment that supports staff morale and retention.
• Act as a liaison between frontline staff and upper management to communicate needs, challenges, and successes.
• Participate in case reviews, team meetings, and interdepartmental coordination for integrated client services.
• Address escalated client issues and provide guidance on complex cases.
• Support quality assurance initiatives through file audits, service reviews, and continuous improvement efforts.
• Stay informed on relevant housing policies, local resources, and best practices in service delivery.

Client Services Supervisor??????? Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree in Social Work, Human Services, or related field strongly preferred.
• Minimum of 3 years of experience in social services or housing programs, with at least 1 year in a supervisory or leadership role.
• Must have Rent Calculation Certification.
• Strong understanding of housing systems, client-centered service delivery, and compliance requirements.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with case management systems and Microsoft Office Suite.
• Demonstrated ability to work effectively with diverse populations and communities.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

• medical
• dental
• vision
• spending accounts
• life insurance
• voluntary plans
• participation in a 401(k) plan

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.