Program Supervisor

HousingPlus; New York (NY); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403B Matching

Supplemental Insurance

Discounted entertainment benefits

Job summary

HousingPlus is seeking a dynamic Program Supervisor to implement and monitor service delivery across scattered site and congregate permanent supportive housing programs. You will work closely with the Program Director to oversee daily operations and staff supervision.

The role requires experience with families and individuals facing homelessness, mental illness, substance abuse, and justice involvement. Excellent communication and organizational skills are essential, with on-call availability

Qualifications

• Masters Degree in Social Work or related field, or BA/B.S.W. in Health and/or Social Services with 5 years of supervisory experience.
• Experience in emergency, transitional, or permanent supportive housing settings.
• Strong communication, organizational, and problem-solving skills.
• Ability to establish and maintain meaningful relationships.
• Coordinate services to meet ongoing needs.
• Evening and weekend availability (rotating schedule) for emergency on call.
• Bilingual Spanish is a plus but not required.

Responsibilities

• Supervise case managers and support staff daily.
• Ensure compliance with HP and funder regulations and reporting requirements.
• Collaborate with the Program Director to maintain occupancy rate at 90% or above.
• Assist in recruiting, hiring, onboarding, and orientation of new staff.
• Develop program manuals, policies, and procedures.
• Conduct continuous needs assessment of program and participants.
• Coordinate and monitor service delivery to achieve goals and outcomes.
• Provide crisis intervention and conflict resolution when needed.
• Complete and submit weekly, monthly and quarterly reports.

Skills

Strong communication

Organizational skills

Problem solving

Planning

Relationship building

Teamwork

Evening/weekend on-call

Bilingual Spanish (plus)

Education

Master's Degree in Social Work or related field; or BA/B.S.W. with 5 years supervisory experience

Tools

AWARDS (Foothold Technology)

Microsoft Office Suite

Job description

• Excellent written and verbal communication.

Title: Program Supervisor

Report to: Program Director

Status: Full Time

Compensation: $72,000 - $75,000

Work Schedule: Monday - Friday, 9 AM - 5 PM

Office Location: Brooklyn, NY 11208

Organization Overview

HousingPlus is a value driven nonprofit organization focused on assisting women in building community and transforming their lives. HousingPlus is actively seeking to provide support, training and opportunities that foster growth and well-being for its staff as well as the women we serve.

The mission of HousingPlus is to provide permanent, affordable housing and comprehensive services to women, including women with children, and gender expansive people to support them in overcoming poverty, homelessness, addiction, trauma and the effects of incarceration, in order to build lives of stability, and to define and realize goals for themselves and their families. Since its beginning in 2002, HousingPlus has worked to address the lack of housing and services for women who have historically been underserved and marginalized, especially women impacted by the criminal justice system, and for the past 10 years, also female Veterans. Over the next three years, HousingPlus’ programs will continue to grow, along with its commitment to serving vulnerable populations.

Please consider joining a team committed to building brighter futures for all!

Please visit our website for more information regarding our organization: www.housingplusnyc.org.

Please do not call or email HousingPlus regarding the status of your application

Position Summary

HousingPlus (HP) is seeking to hire a dynamic and passionate Program Supervisor who can implement and monitor the service delivery and overall success of our scattered site and/or congregate permanent supportive housing programs. The Program Supervisor should have experience working with families and/or individuals with serious mental illness, substance abuse, and criminal justice involvement. Working closely with the Program Director, the Program Supervisor is responsible for day to day oversight and coordination of program services and activities and supervision of staff.

Duties/Responsibilities

• Supervise case managers and support staff on a daily basis.
• Ensure compliance with HP and funder regulations and reporting requirements.
• Collaborate with the Program Director to maintain and occupancy rate of 90% or above by monitoring vacancies, recruiting participants, and working closely with the Property Manager.
• Assist the Program Director and HR Manager in recruiting, hiring, onboarding, and orientation of new staff.
• Develop program manuals, policies, and procedures with the Program Director in accordance with funder and HousingPlus requirements.
• Conduct continuous needs assessment of program and participants needs.
• Coordinate and monitor service delivery to achieve program, organizational, and individual goals and outcomes.
• Provide case management and support services as needed in the absence of case managers, including conducting intakes and assessments.
• Conduct regular supervision sessions with direct reports, providing support, guidance, and performance feedback.
• Lead team meetings with direct reports.
• Review and approve timesheets, vacation request, and other supervisory functions.
• Provide crisis intervention and conflict resolution when needed.
• Complete and submit weekly, monthly and quarterly reports and updates as required.
• Conduct quality assurance activities on AWARDS data and tenant chart maintenance to ensure compliance with regulatory agency requirements and HousingPlus standards for data entry, development of quarterly service plans, and annual HMIS uploads.
• Schedule, organize and attend staff, departmental meetings and other meetings as needed.
• Collaborate with the Program Director and other HP staff to organize and facilitate participant activities and events.
• Work with Property Management to ensure apartments meet standards for apartment maintenance and annual inspections.
• Establish and maintain professional relationships with property management and other community stakeholders.
• Other tasks as assigned.

Requirements

Required Skills/Abilities

• Experience in emergency, transitional, or permanent supportive housing settings, and working with families with histories of homelessness, serious mental illness, substance abuse, and criminal justice involvement.
• Possess strong communication, organizational, and problem-solving skills, with a proven ability in planning.
• Ability to effectively establish and maintain meaningful relationships.
• Ability to coordinate services to meet the on-going needs of individuals served.
• High energy, goal-oriented, and an ability to inspire people.
• Works well with a team.
• Demonstrates ability to use Microsoft Office Suite and electronic case management database.
• Experience with AWARDS (Foothold Technology) strongly preferred.
• Excellent written and verbal communication.
• Evening and weekend availability (rotating schedule) for emergency on call.
• Bilingual Spanish a plus, but not required.

Education And Experience

• Masters Degree in Social work or related field, a minimum of three years supervisory experience working in a supportive housing social services setting; or BA or B.S.W. in Health and/or Social Services and a minimum of five (5) years of solid experience in the human services sector in a supervisory role with responsibilities for managing service delivery and staff.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Benefits

• Medical, Dental, Vision, Flexible Spending Account, Commuter Benefits
• 403B Matching
• Supplemental Insurance at your discretion
• Access to discounted entertainment benefits