Patient Assistance Program (PAP) Coordinator

ProCare Rx; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid vacation and holiday pay

Employee Wellness Program

401(k) with company match

Employee Assistance Program

Job summary

ProCare Rx is seeking a Patient Assistance Program (PAP) Coordinator to manage applications effectively and communicate with patients and providers. The role involves maintaining accurate data entry, protecting health information, and ensuring compliance with all relevant laws.

Candidates should have experience in pharmacy or healthcare and be proficient with CRM software. Benefits include comprehensive health package and a 401(k) plan with a company match.

Qualifications

• Minimum 3 years of pharmacy or healthcare experience required.
• Ability to manage cases from multiple clientele programs effectively.
• Experience in a fast-paced environment for 3+ years.

Responsibilities

• Process PAP applications electronically using pharmacy CRM software.
• Maintain communication and documentation with providers and patients.
• Verify insurance coverage and initiate authorizations.

Skills

Medical terminology understanding

Bilingual English/Spanish

Customer service skills

Organizational skills

Problem-solving skills

Data entry proficiency

Education

High School Graduate

College degree preferred

State Pharmacy Technician registration or PTCB National Certification

Tools

CRM software

Microsoft applications

Job description

Patient Assistance Program (PAP) Coordinator

Job Category: PHARMA

Requisition Number: PATIE001707

• Posted : May 27, 2026
• Full-Time

Locations

1267 Professional Pkwy
Gainesville, GA 30507, USA

Responsibilities

• Process PAP applications electronically, utilizing the pharmacy CRM software systems and secure designated email accounts.
• Process fax queues, emails, answer incoming calls and adhere to all thresholds for PAP case review and management.
• Maintain clear communication and documentation with provider offices, patients and pharmacy account managers.
• Work closely with provider office point of contact(s) to obtain updated information in order to obtain missing supporting documents that are required for PAP eligibility.
• Input accurate and clear data entry of call logs, important case notes and authorization details into CRM system.
• Verify the accuracy and quality of data entry within PAP case documentation.
• Ability to confirm whether a therapy is complete and if a PAP renewal is needed.
• Initiate and follow up on PAP renewal requests as assigned.
• Create and complete PAP data reports as assigned by the reimbursement director.
• Cross trained in the area of Rx Prior authorizations and Rx Appeal workflows to assist fellow reimbursement team members as needed.
• Contact patient’s insurance company to verify coverage, initiate authorizations, provide clinical documentation and follow up on previously submitted authorizations.
• Safeguard, protect and always demonstrate proper handling of protected health information in accordance with all HIPAA laws and ProCare Rx policies/procedures.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Works cooperatively and provides coverage for responsibilities of co-workers when assigned or as the need arises.
• Assist the reimbursement director with supervising and ongoing training of new and/or existing PAP coordinators.
• Demonstrate working knowledge of all facets of the role, relevant regulations & organizational and departmental policies & procedures.
• Escalate issues to management as appropriate.
• Perform other duties as assigned to support ProCare Rx / ProMod Rx.

Qualifications and Requirements

• Strong understanding of medical terminology, insurance plans and authorization processes.
• Bilingual English/Spanish is a plus.
• Minimum 3 years of pharmacy or healthcare experience required.
• Minimum 1 year management experience of a team of 5 or more employees, preferred not required.
• Working in a fast‑paced environment for 3+ years is required.
• Ability to manage cases from multiple clientele programs and follow program business rules.
• Proficiency with data entry functions and Microsoft applications required.
• Ability to work independently and on a team.
• Excellent communication, problem solving and customer service skills.
• Strong organizational /interpersonal skills; attention to detail and the ability to multitask proficiently.
• Ability to use multiple PC monitors and navigate through several software systems effectively.

Education

• High School Graduate required, College degree preferred.
• State Pharmacy Technician registration or PTCB National Certification preferred.

Physical Demands

• Requires sitting, standing, and occasional light lifting.

The Perks of Joining Our Team

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well‑being and financial future:

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.

ProCare Rx will never ask for a financial commitment from an applicant, as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at [e-mail].

ProCare Rx is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.