Client Services Specialist - Life Sciences & ERP

Carrier Global Corporation; Beverly (MA); Hybrid; USD 53,000 - 106,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid time off

Job summary

Carrier Global Corporation is seeking a Client Services Associate in Beverly, MA (and Redmond, WA) to deliver high-level customer care for Life Science, Food, and Industrial clients. You will work with Sales, Supply Chain, and Finance to ensure accurate account setup, timely orders, and responsive service.

The role emphasizes relationship building with external customers and internal teams, with a focus on efficient problem-solving, data accuracy, and adherence to processes.

Qualifications

• 3+ years in a customer-facing role.
• 3+ years of experience with ERP systems including CRM, Sales Order Entry, Credit Return modules or inventory/purchasing modules.

Responsibilities

• Manage customer relationships and ERP data.
• Coordinate with Sales to enter accurate account information.
• Support orders with qualification, processing, and post-sale follow-up.
• Coordinate with Supply Chain, Shipping and Finance to ensure on-time deliveries.
• Field inbound customer inquiries and orders; provide proactive assistance.
• Troubleshoot logistics and product issues; act as customer advocate.

Skills

Customer-facing experience

ERP/CRM systems

Microsoft Office

Cross-functional teamwork

Communication skills

International customers

Education

High School Diploma or GED

Bachelor’s Degree

Tools

ERP CRM

Sales Order Entry

Inventory & Purchasing

Job description

Carrier Global Corporation is seeking a Client Services Associate in Beverly, MA (and Redmond, WA) to deliver high-level customer care for Life Science, Food, and Industrial clients. You will work with Sales, Supply Chain, and Finance to ensure accurate account setup, timely orders, and responsive service.

The role emphasizes relationship building with external customers and internal teams, with a focus on efficient problem-solving, data accuracy, and adherence to processes.