Associate Customer Service

Sensitech; Redmond (WA); On-site; USD 53,000 - 106,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Parental leave

Life insurance

Job summary

Sensitech, Inc. invites applications for a Client Services Associate in Redmond, WA.

You will deliver customer care to our Life Science, Food and Industrial clients, building relationships and coordinating with cross-functional teams to ensure on-time delivery and accurate order processing. The role requires 3+ years in a customer-facing role, experience with ERP/CRM systems, and the ability to work with international customers.

Qualifications

• High school diploma or GED required.
• 3+ years in a customer-facing role.
• 3+ years with ERP systems including CRM, sales order entry or inventory/purchasing modules.

Responsibilities

• Account setup & management including CRM/ERP data maintenance.
• Process purchase orders, contracts, and post-sale follow-up with cross-functional teams.
• Provide phone support and respond to customer inquiries and orders.
• Coordinate with Supply Chain, Sales, and Finance to ensure on-time deliveries.
• Support customer and product issues and advocate for timely resolutions.

Skills

Customer facing experience

Cross-functional collaboration

Relationship building

Education

High School Diploma or GED

Tools

Microsoft Office Suite

ERP systems (CRM, SOE, inventory)

Job description

CAW60: Sensitech, Inc., 8801 148th Avenue North East, Redmond, WA, 98052 USA
CAM60: Sensitech, Inc., 800 Cummings Center, Beverly, MA, 01915 USA
Job ID 30212883 Job Category Aftermarket & Service
Posted Start Date August 19, 2026

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow on Carrier social media at @Carrier.

About This Role

The Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our Life Science Food and Consumer & Industrial customers. Success in this position will require relationship building with external customers and internal cross-functional teams. This role is available in our Beverly, MA and Redmond, WA.

Key Responsibilities

Account Set Up & Management relating to

• Customer Relationship Management & ERP database maintenance
• Coordinate with Sales and customer to enter appropriate account information

Order Support

• Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
• Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication

Phone support

• Field inbound calls regarding customer inquiries and orders

Quote Management

Customer & Product Support

• Troubleshoot logistics, product and procedural issues
• Act as a customer advocate to ensure timely delivery and engage in customer complaint process
• Actively participate with Client Services team to establish processes and improve efficiency
• Add value to internal and external customers
• Support clients program/project compliance
• Lead qualification and follow up with Sales
• Return Materials Authorization for post-sale services
• Complete projects with little supervision and/or direction
• Other tasks as assigned

Required Qualifications

• High School Diploma OR GE
• 3+ years of experience in customer facing role
• 3+ years of experience with ERP system, including CRM, Sales Order Entry, Credit Return modules or inventory/purchasing modules.

Preferred Qualifications

• Bachelor’s Degree
• Ability and desire to succeed in a cross-functional working environment required
• Ability and desire to learn client base and industries
• Experience working with international customers
• 3+ years of experience with Microsoft Office Suite
• 3+ years of experience in Operations and Logistics Support role
• Ability to work independently with minimal supervision
• Demonstrate passion, dedication, professionalism, proactive and ambitious, and proven execution
• Desire to grow with company
• Professional written and verbal communication skills to clearly convey ideas, information, and concept
• Superior attention to detail to accurately input data and navigate databases

Pay Range

The annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail] (opens in new window). We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 19 August 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice (opens in new window).

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.